Jeg har spillet meget på SlotsPalace Casino og indsat og hævet med tusindvis af euro, men nu vil de ikke lade mig hæve nogen penge. I øjeblikket har jeg 7353€ der sidder.
Først begyndte de tilfældigt at annullere mine hævninger, og da jeg spurgte om dem, sagde de, at de ikke gjorde det. Dette skete flere gange. Den sidste vellykkede tilbagetrækning var den 7. april, så nu er det godt en måned siden.
Når jeg nu forsøger at hæve, giver den en fejlkode og siger, at jeg skal foretage en indbetaling med samme betalingsmetode, selvom jeg har brugt den samme betalingsmetode ved indbetaling. Men nu, når jeg forsøger at indbetale, så jeg derefter kunne hæve mine gevinster, lader det mig ikke bruge nogen af de betalingsmetoder, de har. Det giver bare en fejlkode. "fejl ved tilslutning til betalingsserveren". (skærmbillederne vedhæftet). Mine venner spiller på det samme casino, og de har ikke det samme problem, og det er derfor, jeg tror, at kasinoet bare på en eller anden måde har "blokeret" mig fra betalingssystemet.
Jeg har forsøgt at spørge fra chatten flere gange i flere måneder nu. De fleste gange svarer de bare med et simpelt svar som "Bare rolig, dine penge er på vej". For nu en uge siden den 9. maj fik jeg en lille smule bedre chat, og jeg håbede på, at jeg måske endelig får mine penge denne gang. Men der er allerede gået over en uge, og der er stadig ikke foretaget nogen e-mail eller hævning, og da jeg går og spørger fra chatten får jeg det samme svar "Pengene er på vej, vi har mindet økonomiteamet om dette!". Jeg ser et klart mønster her, og jeg tror ikke, at kasinoet nogensinde har tænkt på at betale mig.
I have played a lot at SlotsPalace Casino and deposited and withdrawn with thousands of euros, but now they won't let me withdraw any funds. At the moment I have 7353€ there sitting.
First they started randomly canceling my withdrawals and when I asked about them, they said that they didn't do it. This happened multiple times. The last successful withdrawal was on the 7th of April, so well over a month ago now.
Now when I'm trying to withdraw it gives an error code and says that I have to make an deposit using the same method of payment, even though I have used the very same payment method when depositing. However now when I'm trying to deposit so I could then withdraw my winnings, it doesn't let me use any of the payment methods they have. It just gives an error code. "error when connecting to the payment server". (the screenshots attached). My friends play at this same casino and they don't have this same problem, and this is why I think the casino is just somehow "blocked" me from the payment system.
I have been trying to ask from the chat multiple times for months now. Most of the times they just answer with a simple answer like "Don't worry your money is on the way". Now a week ago on the 9th of May I got a little bit better chat and I was hopeful that maybe I will finally get my money this time. But over a week has already gone by and still no email nor withdrawal has been made and when I go ask from the chat I get the same answer "The money is on the way, we have reminded the financial team about this!". I see a clear pattern here and I don't think that the casino has ever even thought about paying me.
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