Jeg indsendte mine udbetalingsanmodninger (€1000 & €400) middag den 17. februar 2024 og hørte intet fra kasinoet før i dag, selvom jeg, da jeg først tiltrådte, fik at vide, at udbetalinger kan tage op til 24 timer. Jeg har aldrig trukket mig tilbage fra dette casino endnu, da jeg, siden jeg tiltrådte, aldrig havde vundet noget og mistet mine første 15 indskud.
Min konto er fuldt verificeret inklusive min ind- og udbetalingsmetode.
I dag modtog jeg en e-mail, der informerede mig om, at min tilbagetrækning var blevet udskudt, fordi;
"Din spilsession er blevet sendt til spiludbyderen til kontrol. Så snart vi modtager et svar fra spiludbyderen vedrørende din spilsession og indsatser, giver vi dig straks besked via e-mail.
Gennemgangen af din anmodning om udbetaling er blevet udsat, indtil spiludbyderen giver et officielt svar."
Dette ser ud til at være en standard forsinkende taktik af dette kasino, da jeg har læst anmeldelser og klager over, at præcis den kvinde, der sker med andre... og der var aldrig (og vil aldrig være) nogen anmeldelse af spilsessioner ved hver eneste lejlighed tidligere, som jeg mistede alle mine indskudspenge.
Efter at have svaret casinoet, at jeg ville åbne en klage på Casino Guru, modtog jeg følgende svar;
"Vær ikke bekymret, dette er standardprocedure. Din spilsessionskontrol er ikke afsluttet på nuværende tidspunkt. Så snart vi modtager et svar fra udbyderen, vil du blive underrettet via e-mail."
Jeg spekulerer på, om der kan fremlægges noget bevis for, at noget rent faktisk blev sendt til en hvilken som helst spiludbyder??
I submitted my withdrawal requests (€1000 & €400) midday on the 17th of Feb 2024 and heard nothing from the casino until today even though when I initially joined I was told withdrawals can take up to 24hrs. I have never withdrawn from this casino yet as, since I joined, I had never won anything and lost my first 15 deposits.
My account is fully verified including my deposit and withdrawal method.
Today I received an email that informed me that my withdrawal had been postponed because;
"Your game session has been sent to the game provider for check. As soon as we receive a response from the game provider regarding your game session and bets, we will immediately notify you by email.
The review of your withdrawal request has been postponed until the game provider provides an official response."
This seems to be a standard delaying tactic by this casino as I have read reviews and complaints of exactly the dame happening to others... and ofc there was never (and will never be) any gaming session review on every single occasion previously that i lost all my deposit money.
After responding to the casino that I would open a complaint on Casino Guru I received the following response;
"Please do not worry, this is standard procedure. Your game session check is not complete at this time. As soon as we receive a response from the provider, you will be notified by email."
I wonder if any proof can be provided that anything was actually sent to any gaming provider??
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