Kære Michal,
Vi giver oplysninger vedrørende denne klage.
Vi informerer dig om, at den 13. november 2023 blev kontoen lukket i henhold til følgende regler:
7.5. Hvis en spiller lukker sin casinokonto på grund af et "gambling problem"/"tab af kontrol over gambling"/"gambling addiction", så har spilleren forbud mod at spille på casino partner sites.
Spilleren accepterer ikke at åbne en ny konto. Kasinoet er ikke ansvarlig for din åbning af en ny konto eller eventuelle tab, du måtte lide efter åbning af en ny konto. Vi forbeholder os retten til at lukke en konto oprettet i strid med disse regler til enhver tid.
05/07/2020 Spilleren lukkede selv sin konto på grund af ludomani i vores underprojekt.
09/10/2023 Spilleren omgik bevidst blokeringen ved at give andre data og registrere sig på vores projekt.
På grund af overtrædelse af projektreglerne blev kontoen lukket den 13.11.2023, og saldoen på 2650 EUR blev annulleret.
En e-mail blev også sendt til spilleren den 13. november 2023 med detaljer.
Vi informerer dig om, at alle handlinger vedrørende spillerens konto blev udført strengt i overensstemmelse med de nuværende regler for vores casino.
Bedste ønsker,
Smokace Casino Risikoafdeling.
Dear Michal,
We are providing information regarding this complaint.
We inform you that on November 13, 2023, the account was closed according to the following rules:
7.5. If a player closes their casino account due to a "gambling problem"/"loss of control over gambling"/"gambling addiction", then the player is prohibited from playing on casino partner sites.
The player agrees not to open a new account. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
05/07/2020 The player himself closed his account due to gambling addiction in our subsidiary project.
09/10/2023 The player deliberately bypassed the blocking by providing other data and registering on our project.
Due to a violation of the project rules, the account was closed on 11/13/2023, and the balance of 2650 EUR was canceled.
An email was also sent to the player on November 13, 2023 with details.
We inform you that all actions regarding the player’s account were carried out strictly in accordance with the current rules of our casino.
Best wishes,
Smokace Casino Risk Department.
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