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I had a free spins bonus (25), win € 17 to be released x20 times (€ 340 in bets). Upon reaching 100%, I had earned € 198 and when I finished releasing the bonus they automatically withheld it and left € 25 in my account, the minimum withdrawal being € 50 so it is unlikely that I can withdraw it. The promotions of this casino are deceptive and the machines eat more than they pay.

Tenia un bono de tiradas gratuitas (25), gane 17€ a liberar x20 veces (340€ en apuestas). Al llegar al 100% llevaba ganado 198€ y cuando termine de liberar el bono automáticamente me lo retuvieron y me dejaron 25€ en mi cuenta, siendo el mínimo de retiro 50€ por lo que es improbable que lo pueda retirar. Las promociones de este casino son engañosas y las maquinas comen mas de lo que pagan.

Dear Makkibo,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem. Could you please specify which exact bonus you have received and played? Have you succeeded in depositing any funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The bonus was 25 free spins, with which I won something of € 17 to be released x 20, with that balance I was playing, winning and losing, when I managed to release the bonus I had a balance of € 198, of which they only left me € 25 as a real money balance (which cannot be withdrawn because the minimum is € 50) And in fact, if I win a large pot, they already clarified that I can only withdraw a max of € 100.

Regarding the deposit, no, I have not made any deposit. I do not make deposits until I am sure I can withdraw earnings.

At 21dukes I was lucky to win a large balance as well and (once the deposit was made) they let me withdraw my winnings (up to € 100), but in that case once I released the bonus, my balance was left intact as real money. The same thing happened in vulkan vegas in which I managed to reach € 150 with my bonus balance released and I keep that money as a real money balance.

I consider what they do at spartan slots in very bad taste. If they are not willing to pay the proceeds of the bonds they do not offer them.

EEl bono eran 25 tiradas gratuitas, con los cuales gane algo de 17€ a liberar x 20, con ese saldo fui jugando, ganando y perdiendo, cuando logre liberar el bono tenia un saldo de 198€, de los cuales solo me dejaron 25€ como saldo de dinero real (que no se pueden retirar porque el mínimo es 50€) Y de echo si llego a ganar un bote grande ya me aclararon que solo puedo retirar un max de 100€.

Con respecto al deposito, no, no he realizado ningún deposito. No realizo depositos hasta que no este seguro de que puedo retirar ganancias.

En 21dukes tuve la suerte de ganar un saldo grande también y (una vez realizado el deposito) me dejaron retirar mis ganancias (hasta 100€), pero en ese caso una vez que libere el bono, mi saldo quedo intacto como dinero real. Lo mismo ocurrió en vulkan vegas en el cual logre llegar a 150€ con mi saldo de bono liberado y me quedo ese dinero como saldo de dinero real.

Considero de muy mal gusto lo que hacen en spartan slots. Si no estan dispuestos a pagar las ganancias de los bonos que no los ofrezcan.

Dear Makkibo,

I have checked general terms and conditions, and this is what I found https://www.spartansslots.net/en-DE/bonus-rules:

"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to €100."

"In order for a player to be able to request a withdrawal of an amount won from the Sign-up free spins the player needs to have at least one deposit transaction on their account."

"Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding €100 will be forfeited. The said amount, €100, will be available for withdrawal."

It means that maximum cash out would be €100 and at least one deposit will be needed to be placed. Did you receive any explanation from the casino why your winnings have been capped at €25? 

Dear Makkibo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.