Hej, jeg har brug for din hjælp, for jeg kan ikke selv løse problemet i samarbejde med casinoet. Jeg registrerede mig hos spinbet casinoet og foretog to indskud den 10/01/2024 og 10/02/2024 ved hjælp af kryptovaluta: trx. mine indskud blev krediteret næsten øjeblikkeligt. Så senere besluttede jeg at foretage en ny indbetaling, men jeg har allerede øget beløbet. Jeg indsatte 1437,2 trx, men mine penge blev aldrig krediteret min konto. Jeg kontaktede straks support og forsynede dem med hash af transaktioner, så de kunne spore mit indskud. 5 dage er allerede gået. Mine penge er stadig ikke krediteret min konto. De bad mig derefter om at sende mine dokumenter og en selfie med dem, jeg gjorde alt det, og de bekræftede min konto, men mine penge blev aldrig krediteret mig. Jeg har kontaktet deres support adskillige gange, og de siger altid, at deres betalingsteam arbejder på det. Men der er gået 5 dage, og de krediterer stadig ikke mine penge og returnerer dem til min kryptopung. Jeg fortalte dem, at hvis de ikke vil kreditere mit indskud, så lad dem returnere pengene til min kryptopung. De siger, at de ikke har midlerne, at de kontakter deres betalingsudbyder for at finde mine midler, men efter 5 dage kan de desværre stadig ikke finde mine penge. Dette er så absurd, fordi kryptovaluta er meget let at spore, og jeg vil give skærmbilleder i denne besked, der beviser, at mine penge er i dem fra det øjeblik, jeg sendte dem til dem. Jeg sender et skærmbillede af deres indbetalingsadresse og viser et skærmbillede af min transaktion til dem. samt blockchain-skærmbilledet viser, at det beløb jeg sendte er helt korrekt på virksomhedens konto, som er knyttet til min konto. Jeg beder dig om at hjælpe mig med at få mine penge tilbage, som spinbet-firmaet forsøger ikke at give mig. Og de siger, at de ingen penge har. Jeg håber virkelig på din hjælp. Jeg kan se, at deres licens udløber den 1. november, så der er en mulighed for, at de planlægger at stjæle spillernes penge og aldrig give dem tilbage
Hello, I need your help, because I myself cannot solve the problem in cooperation with the casino. I registered at the spinbet casino and made two deposits on 10/01/2024 and 10/02/2024 using cryptocurrency: trx. my deposits were credited almost instantly. Then later I decided to make another deposit, but I already increased the amount. I deposited 1437.2 trx but my funds were never credited to my account. I immediately contacted support and provided them with hash of transactions so they could track my deposit. 5 days have already passed. My funds are still not credited to my account. They then asked me to send my documents and a selfie with them, I did all that and they verified my account but my funds were never credited to me. I have contacted their support numerous times and they always say that their payment team is working on it. But 5 days have passed and they still don't credit my funds and return them to my crypto wallet. I told them that if they don't want to credit my deposit, then let them return the money to my crypto wallet. They say they don't have the funds, that they are contacting their payment provider to find my funds, but unfortunately after 5 days they still can't find my money. This is so absurd because cryptocurrency is very easy to track and I will provide screenshots in this message that prove my money is in them from the moment I sent it to them. I will send a screenshot of their deposit address and show a screenshot of my transaction to them. as well as the blockchain screenshot shows that the amount I sent is absolutely correct on the company's account, which is linked to my account. I am asking you to help me get my money back, which the spinbet company is trying not to give me. And they says that they have no money. I really hope for your help. I see that their license expires on November 1st, so there is a possibility that they plan to steal players' funds and never give them back
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