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I have made a withdrawal request at the casino, which informs me that everything is okay both on the casino's side and the payment manager's side. However, no money has appeared in my bank... I have all the necessary data to prove it...

εχω κανει ενα αιτημα αναληψης στο καζινο το οποιο μου λεει οτι και απο μεριας του καζινο αλλα και απο τον διαχειριστη πληρωμων ειναι ολα οκ ενω στην τραπεζα μου δεν εχει φανει χρημματα.....εχω ολα τα στοιχεια που χρειαζονται για να το αποδειξω.....

Hello sakislew,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

no, there is no problem regarding account verification, nor have I used bonuses... today I spoke with the company for the last time and they tell me that the issue is being examined by the competent department, there is no problem regarding payment except that the money has not appeared in my bank.....I have sent what the company asked for and the approval of the payment and the image of my bank account.....this is the first time I am trying to make a withdrawal but sure and the last one, because from what I see on your page, many players have problems with their payments....after I get my money with your help, I will block the company because it is not trustworthy for me.....p.s. I have what you asked for so that you can see that they have not given me my money... historical e-mail and details of payment approval, but also the transactions of my bank account which shows that I have not received money.....

οχι δεν υπαρχει κανενα προβλημα οσον αφορα την επαληθευση του λογαριασμου,ουτε εχω χρησιμοποιησει μπονους......σημερα μιλησα τελευταια φορα με την εταιρια και μου λενε οτι το θεμα εξεταζεται απο το αρμοδιο τμημα δεν υπαρχει κανενα κολλημα οσον αφορα την πληρωμη παρα μονο οτι τα χρημματα δεν εχουν φανει στην τραπεζα μου.....εχω αποστειλει οτι μου ζητησε η εταιρια και την εγκρισει της πληρωμης και την εικονα του τραπεζικου μου λογαριασμου.....ειναι η πρωτη φορα που προσπαθω να κανω αναληψη αλλα σιγουρα και η τελευταια διοτι απο οτι βλεπω στην σελιδα σας πολλοι παικτες εχουν προβληματα με τις πληρωμες τους....αφου παρω τα χρημματα μου με την βοηθεια σας θα κανω αποκλεισμο απο την εταιρια διοτι δεν ειναι εμπιστη για μενα.....υ.γ εχω οτι μου ζητησετε για να δειτε και εσεις οτι δεν μου εχουν δωσει τα χρημματα μου...ιστορικο e-mail και στοιχεια εγκρισης πληρωμης αλλα και τις κινησης του τραπεζικου μου λογαριαμου που δειχνει οτι δεν εχω παρει χρημματα.....

Hello sakislew,

Can you please advise since when is your account verified and since when is the withdrawal pending?

everything is ok, the provider just delayed making the payment

ολα ειναι οκ απλα ο παροχος καθυστερησε να κανει την πληρωμη

Dear sakislew,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru