I highly recommend staying away from Spinzen Casino. They will happily accept your deposits, but when it comes to withdrawing your winnings, they will use every excuse in the book to hold onto your money.
I deposited using my Revolut account, that I use without any issues on every other casino site. However, Spinzen cancelled my withdrawal, claiming they cannot pay out to a Revolut IBAN due to the country code. It makes absolutely no sense that an account is perfectly fine for depositing, but suddenly "invalid" when you want your money back.
To make it even worse, when I tried to withdraw using cryptocurrency as an alternative, the system blocked me, stating I have to make a new deposit with crypto first. This is a predatory loop designed to trap your funds or force you to gamble more.
On top of this, their customer service is non-existent. I have tried contacting them multiple times via live chat and email to find a solution, but there is no help only "make a new deposit with another method and you might be more lucky then"
I deposited using my Revolut account, that I use without any issues on every other casino site. However, Spinzen cancelled my withdrawal, claiming they cannot pay out to a Revolut IBAN due to the country code. It makes absolutely no sense that an account is perfectly fine for depositing, but suddenly "invalid" when you want your money back.
To make it even worse, when I tried to withdraw using cryptocurrency as an alternative, the system blocked me, stating I have to make a new deposit with crypto first. This is a predatory loop designed to trap your funds or force you to gamble more.
On top of this, their customer service is non-existent. I have tried contacting them multiple times via live chat and email to find a solution, but there is no help only "make a new deposit with another method and you might be more lucky then"
- Traps your money
- Not paying out to same account as for deposit
- No help from customer service
