Kære fatimaki14,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om din negative oplevelse med Sportuna Casino. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Kan du bekræfte, hvilke betalingsmetoder der er tilgængelige for at anmode om en udbetaling i din profil? Har du også for nylig kontaktet kundesupport om dit tilbagetrækningsproblem? Kasinoet kan i øjeblikket opleve tekniske problemer, der kan påvirke tilgængeligheden af visse betalingsmetoder.
Har du tidligere med succes foretaget udbetalinger fra dette casino?
Vi er her for at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear fatimaki14,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sportuna Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you please confirm which payment methods are available for requesting a withdrawal in your profile? Also, have you recently contacted customer support about your withdrawal issue? The casino may be currently experiencing technical difficulties that may be affecting the availability of certain payment methods.
Have you successfully made any withdrawals from this casino in the past?
We are here to assist you in resolving this issue as quickly as possible. Thank you for your response in advance.
Best regards
Veronika
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