Hej!
Tak fordi du tog dig tid til at gennemgå min situation.
Kontoen er stadig åben og tilgængelig. Men der kan ikke foretages sportsvæddemål eller kasinovæddemål. Udbetalinger er heller ikke tilgængelige.
Kontoen har været sådan siden oktober 2022, men jeg har aktivt forsøgt at lave KYC siden april 2023.
Indsats har 4 niveauer af verifikation. 1. niveau er blot at udfylde deres personlige informationsskema. 2. niveau er ID-bekræftelse med billeder af pas med eller uden selfie. 3. er adressebeviset. 4. er bevis på rigdom
Jeg sidder i øjeblikket fast på niveau 3. Til niveau 2 skulle jeg sende og gensende billeder af mit pas, tage selfies med passet, skulle tage mine briller af, jeg skulle tilføje stykker papir med mit kontonavn og dato osv. Men jeg fik det endelig verificeret efter omkring 6 forskellige uploads.
Her er niveau 3-oplysningerne:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
"Bemærk venligst, at overholdelsesteamet forbeholder sig retten til at anmode om ethvert dokument, de måtte have brug for.
Du kan bruge et af følgende dokumenter til at bekræfte din adresse:
Forbrugsregning (elektricitet, vand, gas eller huslejeregning)
Bank- eller kreditkortudtog (i nogle tilfælde kan kontoudtog ikke bruges)
Kommunalskat, kommunelov eller statsskattebrev
Et officielt brev fra din arbejdsgiver eller uddannelsesinstitution, der bekræfter din adresse stemplet og underskrevet
Lejekontrakt
Bankreferencebrev - Et bankreferencebrev skal kun være et informativt brev med nogle af dine og bankoplysninger. Dette brev skal være på engelsk og skal opfylde følgende krav:
Viser fuld kontakt med banken
Viser dit fulde navn og adresse
Viser dato for kontoudstedelse og kontotype
Viser datoen for udstedelse af brevet"
Det jeg kunne give fra listen var:
-Lejebrev (Det var faktisk attesteret) for at bevise, at jeg lejer det hus, hvor jeg bor i
-Bankreferencebrev, hvor banken bekræfter min adresse, og at jeg har en aktiv konto hos dem
Det, jeg var i stand til at give, er ikke på listen over officielle:
- Kabelregning
-Telefonregning
-En energiregning, der er opkaldt til ejeren af det hus, jeg lejer (dette er noget typisk i CR og andre lande, at forsyningsselskaberne skal faktureres til den faktiske ejer og ikke lejeren). En kopi af betalingen for den regning blev også leveret, endda et scannet id af ejeren.
Som du kan se, angiver webstedet, at de har ret til at bede om et hvilket som helst dokument, de måtte have brug for. Jeg forstår vigtigheden af KYC med alle mindreårige gambling, men jeg føler, at jeg har gjort nok for at bekræfte min identitet i dette tilfælde. Jeg vil bare tilbage til gambling på deres side og have adgang til mine penge.
Jeg kan sende de dokumenter, jeg har leveret, og også lægge 76 e-mail-kæden i en tekstfil for at give dig et endnu bedre indblik i situationen. Bare lad mig vide, hvor/hvordan jeg kan henvise dem til dig.
Tak fordi du tog dig tid
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Hi there!
Thank you for taking the time to review my situation.
The account is still open and accessible. But no sports bets or casino bets can be made. Withdrawals are also unavailable.
The account has been like this since October 2022 but I have been actively trying to do the KYC since April 2023.
Stake has 4 levels of verification. 1st level is simply filling out their personal information chart. 2nd level is ID verification with pictures of passport with or without selfie. 3rd is the proof of address. 4th is proof of wealth
I am currently stuck on level 3. For level 2 I had to send and re-send pictures of my passport, take selfies with the passport, had to take off my glasses, I had to add pieces of paper listing my account name and date etc. But I finally had it verified after about 6 different uploads.
Here is the level 3 information:
https://help.stake.com/en/articles/5328375-acceptable-documents-for-proof-of-address
"Please note that the compliance team reserves the rights to request any document they might need.
You can use one of the following documents to verify your address:
Utility bill ( electricity, water, gas or rent bill )
Bank or credit card statement (in some cases bank statement cannot be used)
Council tax, municipality bill or government tax letter
An official letter from your employer or educational institution confirming your address stamped and signed
Tenancy agreement
Bank reference letter - A bank reference letter should be just an informative letter with some of your and bank information. This letter should be in English and must meet the following requirements:
Shows full contact of bank
Shows your full name and address
Shows date of account issuing and type of account
Shows date of issuing of the letter"
What I was able to provide from that list was:
-Tenancy letter (It was actually notarized) to prove that I am renting the house where I live in
-Bank reference letter where the bank confirms my address and that I have an active account with them
What I was able to provide that is not on the list of official:
-Cable bill
-Phone bill
-An energy bill that is named to the owner of the house I am renting (this is somewhat typical in CR and other countries to have the utilities to be billed to the actual owner and not the renter). A copy of the payment for that bill was also provided, even a scanned ID of the owner.
As you can see the site does state they have the right to ask whatever document they may need. I understand the importance of KYC with all the underage gambling going on but I feel as though I have done enough to verify my identity in this case. I just want to go back to gambling on their site and have access to my funds.
I can send over the documents I have provided and also put the 76 email chain in a text file to give you an even better insight on the situation. Just let me know where/how to direct them to you.
Thanks for taking the time
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