I uploaded my documents for verification on November 11, 2025. On November 12, 2025, I received an email stating that the KYC verification was successfully completed. However, when I checked my profile, I was still unable to withdraw because it said the verification was not completed. I then contacted support, and they told me it would be resolved by today — but that did not happen! I am still waiting for you to fix this, but there is often no support available, and when there is, they hardly respond or provide any help!
Update:
The support informed me via live chat today that I have to complete verification again using the new method, which is completely ridiculous since I have already been verified and received the confirmation by email. I didn’t want to make a fuss and thought, fine, let’s get this done as well. But the new verification method doesn’t even work.
Second Update:
The verification using the new method worked with the help of the support team. Now there are apparently holidays, and I should wait two days before they can process the withdrawal. In addition, you can only withdraw €500 per day, which I don’t find very great or recommendable. They try to make it really hard that you get your wins!
Third Update:
„I finally received the first payout of €500 on November 19, 2025."
Update:
The support informed me via live chat today that I have to complete verification again using the new method, which is completely ridiculous since I have already been verified and received the confirmation by email. I didn’t want to make a fuss and thought, fine, let’s get this done as well. But the new verification method doesn’t even work.
Second Update:
The verification using the new method worked with the help of the support team. Now there are apparently holidays, and I should wait two days before they can process the withdrawal. In addition, you can only withdraw €500 per day, which I don’t find very great or recommendable. They try to make it really hard that you get your wins!
Third Update:
„I finally received the first payout of €500 on November 19, 2025."
