The Complaints Team had concluded that without solid evidence, it was impossible to prove that the account at Sultanbet casino was not created by the player herself and that the personal information was not submitted by her. As a result, we were unable to proceed with the case and the complaint had been rejected. We expressed regret for not being able to assist further on this occasion and encouraged the player to reach out if she encountered any future issues.
Klageteamet havde konkluderet, at uden solide beviser var det umuligt at bevise, at kontoen på Sultanbet casino ikke var oprettet af spilleren selv, og at de personlige oplysninger ikke var afgivet af hende. Som følge heraf var vi ikke i stand til at gå videre med sagen, og klagen var blevet afvist. Vi udtrykte beklagelse over ikke at kunne hjælpe yderligere ved denne lejlighed og opfordrede spilleren til at tage fat, hvis hun stødte på fremtidige problemer.
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