Jeg indsendte en anmodning om en tilbagetrækning den 29/3/24 for $500,29. Det blev godkendt den 4/9/24. Den 4/23/24 chattede jeg med en rep ved navn Ava og var nødt til at ændre min BTC-adresse på grund af at skulle lukke min originale BTC-konto.
Hun sagde, at udbetalingen skulle betales den følgende dag, men fordi jeg var nødt til at ændre min BTC wallet-adresse, at det ville tage 24 timer at behandle, og så skulle jeg se indbetalingen.
Jeg har kontaktet kundeservice via chatten hver dag for at tjekke status, og jeg får samme svar hver gang: "Vi har eskaleret din sag, og økonomiteamet gennemgår den. Kom venligst tilbage inden for de næste 24-48 timer".
Jeg kontaktede udbetalingsteamet via e-mail, og de siger, at BTC-processorerne er "backup og arbejder hårdt på at indhente betalinger", og at jeg vil blive underrettet, så snart de hører noget.
Jeg er træt af at vente og føler, at hvis indbetalingen var klar den 23., hvorfor er den så ikke klar nu??
I submitted a request for a withdrawal on 3/29/24 for $500.29. It was approved on 4/9/24. On 4/23/24 I chatted with a rep named Ava and had to change my BTC address due to having to close my original BTC account.
She stated that the withdrawal was due to be paid the following day but because I had to change my BTC wallet address, that it would take 24 hours to process & then I should see the deposit.
I have contacted customer service via the chat every day to check on the status, and I get the same response every time: "We have escalated your case and the finance team is reviewing it. Please check back in the next 24-48 hours".
I contacted the payouts team via email & they are saying that the BTC processors are "backed up and working hard to catch up with payments" and that I will be notified as soon as they hear anything.
Im tired of waiting & feel that if the deposit was ready on the 23rd, why isn’t it ready now??
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