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I have been waiting for payment since 22.02.25

od 22.02.25 czekam na wypłate

Dear ramuckikarol1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

that's exactly it, I did the verification before the game, then they wanted the same documents when I sent them another 3 days, then again another one and it's like this over and over again, they only sign the same thing over and over again that it's being considered, no progress, I don't know what to consider if everything is verified, they're just playing for time. If the documents are verified and after a few days they cancel the payment, I send them the same thing again. The status is what it was, the verification went through and they keep telling me the same thing, in my opinion it's deceiving and dishonest

właśnieo to chodzi że weryfikację zrobiłem przed grą potem chcieli te same dokumenty kiedy ja wysłałem kolejne 3 dni potem znowu kolejne i tak jest w kółko podpisują tylko w kółko to samo że jest rozpatrywane żadnego postępu nie wiem co tu rozpatrywać jeżeli wszystko jest zweryfikowane po prostu grają na czas. Jeżeli dokumenty są zweryfikowane a oni mi po paru dniach anulują wypłatę dosyłam im znowu to samo. Status Jaki był taki jest weryfikacja przeszła zgodnie a oni mi w kółko powtarzają to samo moim zdaniem to zwodzenie i nieuczciwe

I will only add that it is only €190. A small amount and even with that they have a problem I do not know anyone who has withdrawn money from this cash

Dodam tylko że to tylko 190 €. Niewielka suma a i z tym mają problem nie znam osoby które z tego kasy na wypłaciła pieniądze

Thank you for your reply, ramuckikarol1. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear ramuckikarol1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.