Kære Beckieboo84,
Jeg har gentagne gange forsøgt at kontakte casinoet, men har ikke modtaget noget meningsfuldt svar fra deres team. Uden deres samarbejde er der ikke meget, der kan opnås. Da kasinoet opererer uden en gyldig licens og ikke henviser til nogen ADR-tjeneste, er der ingen spillemyndighed at henvende sig til.
Jeg vil markere din klage som "uløst" i vores system. Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem, men faldet i kasinoets vurdering forårsaget af uafklarede klager kan medføre en ændring i deres tilgang. Hvis kasinoet beslutter sig for at svare, genåbner vi klagen og giver dig besked via e-mail.
For at undgå lignende situationer i fremtiden, anbefaler jeg at vælge casinoer baseret på deres anmeldelser og vurderinger og styre væk fra disse casinoer, da de ser ud til at tilhøre samme virksomhed.
Jeg er ked af, at vi ikke kunne være til mere hjælp denne gang.
Venlig hilsen,
Michal
Casino Guru
Dear Beckieboo84,
I have repeatedly tried to contact the casino but have not received any meaningful response from their team. Without their cooperation, there isn't much that can be achieved. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I will mark your complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue, but the decrease in the casino's rating caused by unresolved complaints could prompt a change in their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.
To avoid similar situations in the future, I recommend choosing casinos based on their reviews and ratings and steering away from these casinos as they seem to belong to the same company.
I am sorry we couldn't be of more help this time.
Best regards,
Michal
Casino Guru
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