test - Spillerens udbetalinger er forsinket af flere betalingsanmodninger.

The casino is called 7.Lucky, and when I reached out to customer service, they directed me to a Telegram account under the name 7betservice. They asked me for 300, then another 300, and now 1000 pesos to withdraw my money, upgrade to VIP8 status, and remove all restrictions. They only allowed me to withdraw 10 pesos to verify my account and have made me play games three times, supposedly to enhance the performance of the games. I had to make 200 spins and complete 3 games, then they asked for another 300 pesos to allow withdrawals. After that, they wouldn't let me withdraw and directed me to try games again. I want to know if this casino is reliable or not before I deposit the 1000 pesos. I mentioned it as casino 7.bet, but in reality, it is called 777 LUCKY or 7.Lucky. I'm attaching photos of the casino.

Casino se llama 7.Lucky y en atencion a cliente me manda a telegram un tal 7betservice me pidio 300 y 300 y ahora 1000 pesos para sacar mi dinero para subir al nivel VIP8 y quitar todas las restricciones solo me dejo sacar 10 pesos para verificar cuenta y 3 veces me hizo jugar segun para mejorar juegos de 200 tiradas y 3 juegos de ahi pide depositar 300 para poder retirar y despues ya no deja te manda otra vez a probar juegos quiero saber si es confiable este casino o no para no poner los 1000 pesos le puse casino 7.bet pero en. Realidad se llama 777 LUCKY SU LOGO O 7.Lucky mando fotos del casino

Dear japg2504,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please provide the exact URL of the casino where you are experiencing problems. Based on the information you've given us, it's possible that you have been scammed by a fraudulent casino. We strongly advise you not to pay any additional fees on top of your current balance or pending withdrawals, as legitimate casinos do not require this.

However, I'd like to ask you a few questions to fully understand the situation.

Have you completed the KYC verification successfully?

Have you withdrawn any funds from this casino in the past?

Looking forward to hearing from you.

Best regards,

Veronika

It is this casino https://www.lucky777.one and I only withdrew 10 pesos to verify my bank account and if I received the 10 pesos and there was no verification

Es este casino https://www.lucky777.one y solo retire 10 pesos para verificar mi cuenta de banco y si me llegaron los 10 pesos y de verificacion no hubo

I am sorry but we are unable to access the casino website through the link you provided us with. Is there any other URL from which you access the website?

https://www.winner88.fun/?sr=gmx14&fbclid=PAZXh0bgNhZW0BMAABpteq9RZaFGXfZOS2cpzrRlmase6trWAgOI2SCC3dR3HCg-l4uDEKCbN3aA_aem__xdLuU3KPZym0auquCoOEA#/index

Thank you for providing me with the link. After carefully reviewing the link and screenshots you provided, we’ve determined that the casino you are actually referring to is 7Lucky Casino, not 7Bet Casino as initially indicated in your complaint. Unfortunately, since 7Lucky Casino is a mobile-only platform, we are unable to assist with dispute resolution in this case, as mobile-only casinos are not included in our database. Due to this reason, I must reject this complaint.

I must also note that the practices of this casino are highly suspicious. Reputable and trustworthy casinos typically do not require deposits in order to process withdrawals. This is a significant red flag and suggests the casino may not be operating in good faith.

Additionally, since the casino operates without a valid license and does not align with any Alternative Dispute Resolution (ADR) service, there is no relevant gaming authority to which we can escalate this matter.

For future reference, I strongly recommend choosing casinos based on their reviews and ratings to avoid situations like this. I’m sorry that we could not provide further assistance in this instance.

Thank you for your understanding.

Best Regards,

Veronika