Ikke et stort beløb, men jeg er mere generet over princippet her. De ignorerede min fuldstændigt verificerede og foretrukne betalingsmetode for udbetalinger og sendte penge til et kort, jeg havde frosset for uger siden (og bestemt ikke blev brugt til indbetalingen). Da denne tilbagetrækning mislykkedes, omlagde deres robotter bare den samme tilbagetrækning til det samme kort. Og i mangel af et finansteam i weekenden fortalte deres chatagenter mig stort set, at der ikke var noget, de kunne gøre ved deres egen fejl. Og så, mere skærpende, holdt op med at reagere på, hvad jeg mener var meget gyldige bekymringer om deres tilgang til situationen.
Not a big amount of money, but I’m more bothered about the principle here. They ignored my entirely verified and preferred method of payment for withdrawals and sent funds to a card I had frozen weeks ago (and certainly wasn’t used for the deposit). When that withdrawal failed, their robots just rescheduled the same withdrawal to the same card. And, in the absence of a finance team at weekends, their chat agents basically just told me there was nothing they could do about their own mistake. And then, more aggravatingly, stopped responding to what I believe were very valid concerns about their approach to the situation.
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