$100 Jeg vandt fra en bonus uden indskud på $25. Jeg gennemspillede med succes det krævede gennemspilningsbeløb, og da jeg kom til det punkt, hvor det var tid til at trække mig, talte jeg med kundeservice via live chat, og de sagde, at jeg skulle bekræfte min e-mail og indsende bekræftelsesdokumenter via e-mail. og gennemgået, ville jeg blive underrettet via e-mail om, at mine verifikationsdokumenter enten var godkendt eller ej.. SPECIFIKT fortalt, at efter min identitetsbekræftelse var afsluttet, så skulle jeg foretage den påkrævede indbetaling til casinoet for at kunne hæve mine gevinster.. Jeg har aldrig modtaget den retur-e-mail, og i mine samtaler med ikke kundeservice gennem live chat eller e-mails, nævnte de ikke en eneste gang, at hvis jeg ikke foretog en indbetaling inden for 30 dage, ville mine gevinster gå tabt. Den e-mail, jeg fik at vide, jeg ville modtage fra dem, uanset om de godkendte min identitetsbekræftelse eller ej kom aldrig..
Da jeg gik tilbage i dag for at prøve at se, hvorfor den specifikke e-mail aldrig kom, og status for identitetsbekræftelsen, fik jeg at vide, at mine gevinster var fortabt, fordi jeg ikke foretog en indbetaling til kasinoet inden for 30 dage.. Da jeg fik at vide af kundesupport for at vente med at foretage en indbetaling til kasinoet, efter at identitetsbekræftelsen blev behandlet og godkendt..
Og lad os tale fakta, hvorfor skulle et kasino bede om et indskud fra en person, der ikke har bevist deres identitet alligevel.. Det ville undgå brugen af svigagtige kreditkort og beskytte folk mod identitetstyveri.. Men jeg kan ikke hæve penge uden at bevise min identitet, men de vil acceptere indbetalinger uden nogen bekræftelse..
Og hvorfor ville dette casino ikke gøre det til en prioritet at rådgive spillere, især dem som mig selv, der vandt fra en bonus uden indskud, til at foretage en indbetaling hurtigst muligt, ellers kan midler gå tabt.
$100 I won from a no deposit bonus of $25. I successfully played through the required play through amount and when I got to the point it was time to withdraw , I spoke to customer service through live chat and they said that I needed to confirm my email and submit verification documents through email.. Once received and reviewed, I would be notified by email that my verification documents were either approved or not.. SPECIFICALLY told that after my identity verification was completed, then I should make the required deposit to the casino be able to withdraw my winnings.. I never received that return email and in my conversations with not customer service through live chat or emails, not once did they mention that if I didn’t make a deposit within 30 days that my winnings would be forfeited. The email I was told I would receive from them wether they approved my identity verification or not never came..
When I went back today to try to see why that specific email never came and the status of the Identity Verification, I was told my winnings were forfeited cause I didn’t make a deposit to the casino within 30 days.. When I was told by customer support to wait to make a deposit to the casino after the Identity Verification was processed and approved..
And let’s talk facts, why would a casino ask for a deposit from someone that hasn’t proven their identity anyways.. That would avoid use of fraudulent credit cards being used and protect people from identity theft.. But I can’t withdrawal money without proving my Identity but they will accept deposits without any verification..
And why would this casino not make it a priority to advise players especially ones as myself, that won from a no deposit bonus, to make a deposit asap or funds could be forfeited..
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