The player from Lithuania requested a withdrawal from Thunderpick. His withdrawal was rejected due to a supposed VPN violation, and he was allowed to withdraw the amount of his deposit only. After this, his account was closed. The player decided to contact the regulator, therefore we could no longer investigate the case and we are waiting for their decision. The regulator later decided in favour of the player and this complaint could be closed as resolved.
Spilleren fra Litauen anmodede om en tilbagetrækning fra Thunderpick. Hans tilbagetrækning blev afvist på grund af en formodet VPN-overtrædelse, og han fik kun lov til at hæve beløbet for sit indskud. Herefter blev hans konto lukket. Spilleren besluttede at kontakte regulatoren, derfor kunne vi ikke længere undersøge sagen, og vi afventer deres afgørelse. Tilsynsmyndigheden besluttede senere til fordel for spilleren, og denne klage kunne lukkes som løst.
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