Hej, undskyld at sige, de har lige skrevet halvdelen af hele historien.
Jeg uploadede den 4. november alle ønskede dokumenter.
ID + Bevis for betaling + Bevis på adresse.
De skrev en e-mail "3 uger senere" med
"Hej,
Vi kontakter dig med hensyn til din TonyBet-konto og verifikationsproceduren.
Først og fremmest vil vi gerne beklage den lange ventetid. Den dokumentation, du har leveret, er blevet gennemgået af den ansvarlige afdeling, og for at vi skal kunne fortsætte med din sag til yderligere gennemgang, vil vi i øjeblikket kræve yderligere dokumentation.
Kan du være så venlig at give os følgende dokumentation?
• Selfie+ID - Et billede af dig selv med dit ID-dokument tæt på dit ansigt, detaljer på ID-dokumentet skal være tydeligt synlige.
• Bevis for bopæl i digitalt PDF-filformat. Ethvert officielt bogstav i dit navn med dit navn, fulde adresse og udstedelsesdato synlig. Det kan være en kopi af en nylig husstandsregning, et realkreditlån eller et kontoudtog.
Jeg videresendte alt dette, som du kan se, det er den anden anmodning fra mit adressebevis, da jeg allerede har videresendt en, hvilket normalt er helt fint, de anmodede nu om en anden. Så det gjorde jeg.
Tonybet svarede via e-mail:
"Hej,
Vi kontakter dig med hensyn til den dokumentation, du har leveret.
Vær venligst opmærksom på, at den dokumentation, du har leveret, er blevet gennemgået, og for at fortsætte med din sag yderligere, vil yderligere dokumentation være nødvendig.
Kan du være så venlig at give os et andet dokumenteret opholdsbevis i et digitalt PDF-filformat? "
Det var min Rogers telefonregning, som er inden for de sidste 90 dage som anmodet, intet galt her, downloadede den direkte fra hjemmesiden.
Bare en påmindelse, jeg har nu videresendt i alt 2 helt fine POA'er.
Tonybet casino svarede igen via e-mail:
" Hej,
Tak fordi du er en del af TonyBet platformen.
Vi vil gerne informere dig om, at følgende dokumenter er nødvendige for at vi kan gå videre med din sag:
En anden regning fra Rogers for eksempel for juni eller juli 2023.
Personligt kontoudtog med din løn synlig for de sidste 3 måneder."
Da de modtog nøjagtig den samme Rogers-regning, anmodede de nu om en fra juli, den forrige, jeg leverede, var fra september, hvilket var fint, da jeg spillede i november på kasinoet (3 måneders tidsramme).
For 3. gang videresendte jeg nu en anden Rogers-regning fra juni eller juli som anmodet, samme proces, gik til Rogers og downloadede pdf'en.
Løn svarede jeg, jeg har bare ikke nogen almindelig indkomst pengeautomat.
Og spurgte hvorfor det er i kasinoets interesse at se mit personlige kontoudtog, som ikke er knyttet til Tony bet casinoet, da jeg aldrig har foretaget nogen indbetalinger hos min bank, da jeg kun indbetalte hos Ecopayz.
Jeg kan ikke se nogen grund til at give dig mit personlige kontoudtog. Det har bare intet at gøre med dig såvel som KYC, da jeg aldrig har foretaget nogen indbetaling med det.
Tonybet svarede:
"Hej,
Vi vil gerne informere dig om, at vores ansvarlige afdeling har gennemgået dit dokument. Bemærk venligst, at vi ikke kan acceptere ændrede dokumenter. Kan du præcisere, til hvilke formål du fremlægger forfalsket dokumentation for bopæl, og om du kan fremlægge et andet dokument for opholdsbevis i PDF, som ikke er ændret?
For at vi kan fortsætte med gennemgangen, bedes du give et kontoudtog fra de sidste 3 måneder."
Som du kan se, bliver de ved med at anmode om dokumenter.
Resumé.
2x pasdokumenter.
1x pas + selfie
2x betalingsbevis (ecopayz)
3x bevis for adresse.
Venligst, bare fortæl mig ikke, at dette stadig er svindel eller hvad du nu prøver at spille her.
Det er mere end indlysende, at du bare spiller nogle spil her, og det er åbenbart ikke i din interesse at bekræfte min spillerkonto hos dig siden over en måned.
Det er bare slet ikke rart.. Glat verifikationsproces? Det er vist ikke tilfældet her..
Hi, sorry to say, they just wrote half of the full story.
I uploaded on the 4th Nov all requested documents.
ID + Proof of payment + Proof of address.
They wrote an email " 3 weeks later" with
"Hello,
We are reaching out to you in regard to your TonyBet account and the verification procedure.
First of all, we would like to apologize for the long waiting time. The documentation you provided was reviewed by the responsible department, and, currently, for us to be able to continue with your case for further review we would require additional documentation.
Can you please be so kind as to provide us with the following documentation?
• Selfie+ID - A photo of yourself holding your ID document near your face, details on the ID document should be clearly visible.
• Proof of residence in a digital PDF file format. Any official letter in your name with your name, full address, and issuance date visible. It can be a copy of a recent household utility bill, a mortgage, or a bank statement.
I forwarded all this, as you can see thats the 2nd request of my Proof of address, since i forwarded one already, which is usually totally fine, they now requested a 2nd one. So i did.
Tonybet replied via email:
"Hello,
We are reaching out to you in regard to the documentation you provided.
Kindly be advised, that the documentation you provided was reviewed, and to continue with your case further, additional documentation would be necessary.
Can you please be so kind as to provide us with a different residence proof document in a digital PDF file format? "
That was my Rogers phone bill, which is within the past 90 days as requested, nothing wrong here, downloaded it directly from the website.
Just a reminder, i have forwarded now in total 2 totally fine POA's.
Tonybet casino replied again via email :
" Hello,
Thank you for being a part of the TonyBet platform.
We would like to inform you that in order for us to proceed with your case the following documents would be necessary:
Another bill from Rogers for example for June or July 2023.
Personal bank statement with your salary visible for the last 3 months."
Since they received exactly the same Rogers bill, they requesting now one from July, previous one i provided was from September, which was fine since i played in November at the casino (3 months time frame).
For the 3rd time i forwarded now another Rogers bill from June or July as requested, same process, went to Rogers and downloaded the pdf.
Salary i answered, i just dont have any regular income atm.
And asked why is it in the casino interest to see my personal bank statement, which is not linked to the Tony bet casino, since i never made any deposits with my Bank, since i deposited with Ecopayz only.
I dont see any reason providing you my personal bank statement. It just has nothing to do with you as well as KYC, since i never made any deposit with it.
The Tonybet replied:
"Hello,
We would like to inform you that our responsible department has reviewed your document. Please note that we are unable to accept modified documents. Could you please clarify for what purposes you are providing forged proof of residence documentation and whether you can provide any other proof of residence document in PDF that is not modified?
For us to proceed with the review please provide a bank statement fro the last 3 months."
As you can see they keep requesting documents.
Summary.
2x Passport documents.
1x Passport + Selfie
2x Proof of payment (ecopayz)
3x Proof of address.
Please, just dont tell me that this is still fraud or whatever you trying to play here.
Its more then obvious you just playing some games here and its obviously not in your interest to verify my player account with you since over a month.
This is just not nice at all.. Smooth verification process? Seems not to be the case here..
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