Lukkede min konto, foretog en hævning den 30. november og de resterende 48 skal refunderes. Jeg kontakter dem kuldsejlet 10 gange på mail. 25 gange via chat og kontaktede alle deres licenser og alting ændrede sig ingenting. Dette er den første besked og den sidste besked. Jeg ved også, at når du lukker din konto, kan en udbetaling tage længere tid. Jeg havde det i Kansino, BetnFlix, OneCasino og meget mere, så jeg ved, hvordan det fungerer.
'' Kontakt via e-mail (Andy) (11/04/2023 09:54)
Hej Gino,
Tak fordi du kontaktede os.
Vi vil gerne informere dig om, at din anmodning om udbetaling og tilbagebetaling stadig er ved at blive behandlet og gennemgået af den relevante afdeling. Du kan være sikker på, at vi giver dig besked, så snart vi har en opdatering. ''
'' Kontakt via e-mail (Mike) (15/11/2023 15:25)
Hej Gino,
Tak for dit svar.
Bemærk, at vi nu har kontaktet det relevante team og afventer feedback. Så snart vi har en opdatering, kontakter vi dig via e-mail. ''
Jeg fik også de fleste chatudskrifter som bevis.
Men på dette tidspunkt kan jeg næsten ikke gøre noget.
Jeg vil have, at mine penge og deres behov kommer til noget, der beskytter spilleren, fordi jeg spurgte dette i den sidste chat:
Gino: hvis du stadig ikke betaler mig efter 2 måneder
en spiller kuld kan stadig ikke gøre noget vel?
Josef:
Indtil videre er det eneste råd, vi kan give, at vente på en opdatering vedrørende den afventende tilbagetrækning
Som jeg sagde spillet i mange kasinoer, men at vente MERE end 17 dage, selv efter at have kontaktet deres økonomiafdeling, eller hvordan de ringer til min relevante afdeling mere end 11 gange, og STADIG ikke har gjort noget, er alt for rigt.
Closed my account, made an withdraw on the 30th of November and the remaing 48 need to be refunded. I contact them litterly 10 times by mail. 25 times by chat and contacted all their licenses and everything litterly nothing changed. This is the first message and last message. I also know that when you close your account an withdraw can take longer. I had that in Kansino, BetnFlix, OneCasino and way more so i know how its works.
'' Contact By Email (Andy) (11/04/2023 09:54 AM)
Hi Gino,
Thank you for contacting us.
We would like to inform you that your withdrawal request and refund is still being processed and reviewed by the relevant department. You can be assured that we will notify you as soon as we have an update. ''
'' Contact By Email (Mike) (11/15/2023 03:25 PM)
Hello Gino,
Thank you for your reply.
Please note that we have now contacted the relevant team and is waiting for feedback. As soon as we have an update, we will contact you via email. ''
i got most of the chat transcripts as proof as well.
But at this point i litterly can't do anything.
I want my money and their needs to come something that protects the player because i asked this in the last chat:
Gino: if you still dont pay me after2 months
a player litterly still can not do anything right?
Joseph:
For now, the only advise we can provide is to wait for an update regarding the pending withdrawal
Like i said played in a lot of casino's but to wait MORE than 17 days even after contacting their finance department or how they call i relevant department more than 11 times and STILL didn't do anything is way too rigged.
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