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Hello. I have put in for withdrawal on the 20th March 2024. Still waiting for payment. My account is verified. Whenever I ask the casino about my payout, they send an email with the same message everytime stating that there is a delay in payment and the problem with be sorted very soon. I don't know what else to do. Please can you assist me. Thank you.

Hello Akesh,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Truenorth.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Nick.

My account was verified on the 19 March 2024. Yes I used real money. I made two deposits.

I have attached a screenshot of the email I received that my account was verified.

Thank you.

Thank you Akesh for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Akesh,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Truenorth.bet Casino to join the conversation and participate in the resolution of this complaint.

Dear Truenorth.bet Casino,

Can you please provide an update on the status of the player's withdrawal request?

Best wishes,

Dominika

Casino.Guru

Thank you Dominika.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello. Based on other reviews, I think I should cancel the withdrawal and put in for withdrawal again because I read that the casino confiscate money in the account if there is no activity.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Authority (https://gamingcommission.ca/interactive-gaming/complaints/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (dominika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Dominika

Casino.Guru