Ved indbetaling på dette casino plejede formatet at være at vælge en bonus, men en dag ændrede det sig til at indtaste en bonuskode.
Der var dog ingen information om koden på kampagnesiden.
Da jeg tjekkede chatten, fik jeg at vide, at operatøren manuelt skulle tilføje bonussen, og at jeg skulle foretage en indbetaling.
Jeg gjorde, som jeg fik besked på, og indbetalte for at få 20% bonus og fik at vide, at jeg var underlagt bonusbegrænsninger og ikke kunne få bonussen.
Jeg har ikke noget problem med, at kasinoer udelukker brugere fra bonusberettigelse.
Men slet ikke at fortælle dem det, og
Jeg har et problem med, at de lyver for mig om at foretage en indbetaling og beder mig om at foretage en indbetaling, så de kan tilføje det manuelt.
Når du har indbetalt, kan du ikke hæve uden at placere en indsats.
At lyve og tvinge brugere til at indbetale og placere væddemål er uacceptabelt.
Jeg vil have mit depositum refunderet som det er.
When depositing at this casino, the format used to be to select a bonus, but one day it changed to entering a bonus code.
However, there was no information about the code on the promotions page.
When I checked with the chat, I was told that operator would have to manually add the bonus and that I would have to make a deposit.
I did as I was told and deposited to get the 20% bonus and was told that I was subject to bonus restrictions and could not be granted the bonus.
I don't have a problem with casinos excluding users from bonus eligibility.
But not telling them that at all and,
I do have a problem with them lying to me about making a deposit and asking me to make a deposit so they can add it manually.
Once you have deposited, you cannot withdraw without placing a wager.
Lying and forcing users to deposit and place bets is unacceptable.
I want my deposit refunded as is.
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