The player from Netherlands had deposited €20, received a bonus, but was unable to play any games. Despite having €89 in his account, the casino had insisted on an additional deposit. The player had tried contacting the casino multiple times but received no response. In the course of our correspondence, the player had seemed frustrated and decided to close the case. We had attempted to gather more information to assist better, but due to the lack of response from the player, we had to reject the complaint. The player retained the option to reopen this complaint in the future.
Spilleren fra Holland havde indbetalt €20, modtaget en bonus, men var ikke i stand til at spille nogen spil. På trods af at have €89 på sin konto, havde kasinoet insisteret på en ekstra indbetaling. Spilleren havde forsøgt at kontakte kasinoet flere gange, men modtog intet svar. I løbet af vores korrespondance havde spilleren virket frustreret og besluttede at lukke sagen. Vi havde forsøgt at indsamle mere information for at hjælpe bedre, men på grund af manglende svar fra spilleren, var vi nødt til at afvise klagen. Spilleren beholdt muligheden for at genåbne denne klage i fremtiden.
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