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I've already tried to make my withdrawal in all ways, my kyc certification has already been done successfully and even so my withdrawal requests are always rejected.

Ja tentei efetuar meu saque de todas as formas, minha cerificação kyc ja foi feita com sucesso e mesmo assim minhas solicitações de saque são rejeitadas sempre.

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I finally managed to withdraw, I didn't have any problems or limitations, I was just being rejected, it seems that it was just me threatening with a complaint and everything was resolved. Is fast.

Finalmente consegui fazer a retirada, não tinha qualquer problema problema ou limitações, apenas estava sendo rejeitado, parece que foi apenas eu ameaçar com uma reclamação e tudo foi resolvido. E rápido.

Awesome news, Igor. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.