Wikibet Casino - Spillerens tilbagetrækning er forsinket på grund af problemer med kontoadgang.

This is a complaint about wikibet.

I submitted a withdrawal request.

I was asked to provide documents related to KYC.

I want to submit them, but I can't log in to the site.

Has the server been down for the past few days?

I cannot access it.

If I can't withdraw, I will consider this a scam.

wikibetについて、クレームです。

出金申請をしました。

kycに関わる書類を求められました。

提出したいのですが、サイトにログインできません。

ここ数日、サーバーが落ちているのでしょうか？

アクセスできません。

出金できないのであれば詐欺と考えます。

Dear osushi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify if you are unable to access the website or log into your casino account?
• When was the last time you accessed your account?
• Do you see any error messages when you try to log in? If you do, please post a screenshot here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear osushi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.