Hej Mauel,
Ud fra de beviser, vi modtog fra kasinoet, ser det ud til, at der ikke er opnået nogen uretfærdig fordel ved at åbne en anden konto. Baseret på disse beviser mener vi, at du bør være i stand til at hæve dine gevinster.
Selvom åbningen af flere konti er imod casinoets vilkår og betingelser, er vi af den opfattelse, at hver enkelt sag bør vurderes individuelt, da der kan være mange uskyldige årsager til, at dette sker.
Da vi ikke har fået yderligere svar fra kasinoet, vil vi lukke denne klage som 'uløst'.
Vi kan ikke opnå mere uden yderligere information fra dem.
Jeg forstår, at dette ikke er en tilfredsstillende løsning på dit problem. Faldet i vurderingen forårsaget af uafklarede klager kan dog være med til at ændre kasinoets tilgang. Hvis casinoet beslutter sig for at reagere, genåbner vi klagen, og du vil blive underrettet via e-mail.
Hvis du ønsker at tage sagen videre, anbefaler jeg dig at kontakte Gaming Curacao ( info@gaming-curacao.com ) og indsende en klage til dem. Fortæl mig venligst, hvordan de svarede. Min e-mailadresse er adam.m@casino.guru .
Jeg er ked af, at jeg ikke kunne have været til mere hjælp.
Med venlig hilsen,
Adam
Hello Mauel,
From the evidence we received from the casino, it seems that there has been no unfair advantage gained by you opening a second account. Based on this evidence, we believe you should be able to withdraw your winnings.
While the opening of multiple accounts is against the terms and conditions of the casino, we are of the opinion that each case should be assessed individually, as there could be many innocent reasons for this to happen.
As we have had no further response from the casino, we will close this complaint as 'unresolved'.
We are unable to achieve anything more without further information from them.
I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
If you wish to take the matter further, I recommend you to contact Gaming Curacao (info@gaming-curacao.com) and submit a complaint to them. Please let me know how they replied. My e-mail address is adam.m@casino.guru.
I am sorry that I could not have been of more help.
Best regards,
Adam
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