Wild Pharao Casino - Spillerens tilbagetrækning er forsinket.

Hello, I deposited 20 euros at wildpharao and won without a bonus.

My account is fully verified.

On June 13, 2022 I received an email that my payout was approved and the money will be there in 2 to 3 days.

But it still hasn't arrived.

In the live chat you always get the same answer that you have nothing to do with the payment and forward it to the accounting department who then get in touch with me.

But nothing comes up and emails are not answered.

It's just sad that you're being fooled like that

Greetings Anya

Hallo ich habe bei wildpharao 20 Euro eingezahlt und ohne Bonus gewonnen.

Mein Konto ist vollständig verifiziert.

Am 13.06.2022 habe ich eine Email bekommen das meine Auszahlung genemigt wurde und in 2 bis 3 Tagen das Geld da ist.

Aber es ist immer noch nicht angekommen.

Im Live Chat bekommt man immer die gleiche antwort das sie mit der Auszahlung nichts zu tun haben und es an die Buchhaltung weiterleiten die sich dann bei mir melden.

Aber da kommt nichts und auf Emails wird nicht geantwortet.

Es ist einfach traurig das man so verarscht wird

Liebe Grüße Anja

Hello amira2407ds,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account fully verified? When was the last time you spoke to the casino and what was it about?

Please note that the first ever withdrawal request may take up to 14 days after the verification process has been finished so if it's been less, be sure to wait at least a few more days.

Looking forward to your answer.

Regards,

Nick

Yesterday I wrote with the live chat.

My account has been fully verified since 06/08/2022.

Gestern habe ich noch mit dem Live Chat geschrieben.

Mein Konto ist seit dem 08.06.2022 vollständig verifiziert.

I got the first email on June 20th. the last one was written on 06/27 but didn't get an answer to any

Die erste E-Mail habe ich am 20.06. geschrieben die letzte am 27.06 aber auf keine eine Antwort bekommen

Dear amira2407ds,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.