Kære dammeugene,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
Forstår jeg rigtigt, at €20 (tvistværdi) opbevares på din casinokonto? Har du akkumuleret disse gevinster med gratis spin-bonussen?
Har du prøvet at kontakte casinoet angående dette problem? Send venligst al relevant kommunikation mellem dig og casinoet til kristina.s@casino.guru . Alternativt kan du poste det her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Med venlig hilsen,
Kristina
Dear dammeugene,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that €20 (dispute value) is being held in your casino account? Did you accumulate these winnings with the free spin bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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