Mange tak, Wildz Team, for dit svar, e-mail og yderligere afklaring. Nu er alt klart.
Kære Pimongbubog ,
Tak for din e-mail og kontoudtogene fra din bankkonto. Jeg håber dog inderligt, at du ikke mente det seriøst...
I orden. Så der var én udbetaling, du anmodede om den 23. maj 2024. Denne blev godkendt og behandlet i overensstemmelse hermed den 24. maj 2024. Derefter var der endnu en indbetaling, du foretog, som du selv hævdede ovenfor, og en anden udbetalingsanmodning, du lavede i maj 26, 2024, som du annullerede og tabte ved at spille (" Pengene, der var den 26. maj, er en anden historie " - dine ord). Så klagen handler kun om tilbagetrækningen fra den 23. maj (godkendt og behandlet den 24. maj), som angiveligt ikke skulle være blevet behandlet med succes eller krediteret din betalingsmetode.
I betragtning af dine kontoudtog og det faktum, at den fra maj 2024 tydeligvis blev redigeret (bekræftet af den oprindelige fra juni 2024, i et helt andet format), ser det ud til, at kun den første side er fra dit originale kontoudtog, og resten stammer fra fra en helt anden bankkonto. Det samme har du allerede givet min kollega Nick tidligere.
Så nu, da casinoet har brug for dit kontoudtog for den givne periode for at undersøge det internt, hvilket er en standardproces, lad os gøre det som følger:
- Giv casinoet det originale og uredigerede kontoudtog fra din bankkonto fra den 24. maj 2024 indtil i dag eller indtil slutningen af juni 2024, det samme som du angav for juni 2024, men for maj 2024 - du har det godt klar over, hvad casinoet har brug for fra dig
- Send det til casinoet, og lad os det vide, når det er færdigt
- Så vil jeg bede casinoet om en opdatering vedrørende gennemgangen af dit kontoudtog
Det ser ud til, at du med vilje kunne have redigeret dit kontoudtog for maj 2024 for at skjule det faktum, at din omstridte hævning fra den 23. maj 2024 kunne være blevet krediteret din betalingsmetode. Men selvom jeg kunne have afvist klagen baseret på at give os (gentagne gange) ukorrekte og vildledende/falske dokumenter under klageafviklingsprocessen, besluttede jeg at give den en chance mere.
Ser frem til snart at høre bekræftelse på at give kasinoet de ønskede dokumenter.
Thank you very much, Wildz Team, for your response, email, and additional clarification. Now everything is clear.
Dear Pimongbubog,
Thank you for your email and the bank statements from your bank account. However, I sincerely hope you were not serious about that...
Alright. So, there was one withdrawal you requested on May 23, 2024. This one was approved and processed accordingly on May 24, 2024. Then, there was another deposit you made, as you yourself claimed above, and another withdrawal request you made on May 26, 2024, which you cancelled and lost by playing ("The money that was May 26th is different story" - your words). So, the complaint is only about the withdrawal from May 23 (approved and processed on May 24), which allegedly should not have been processed successfully or credited to your payment method.
Considering your bank statements and the fact the one from May 2024 was obviously edited (confirmed by the original one from June 2024, in a completely different format), it seems like only the first page is from your original bank statement, and the rest originate from a completely different bank account. The same you already provided to my colleague Nick earlier.
So, now, since the casino needs your bank statement for the given period to investigate it internally, which is a standard process, let's do it as follows:
- Please provide the casino with the original and unedited bank statement from your bank account from May 24, 2024, until today or until the end of June 2024, the same one as you provided for June 2024, but for May 2024 - you are very well aware of what the casino needs from you
- Send it to the casino, and let us know once it is done
- Then I will ask the casino for an update regarding the review of your bank statement
It looks like you intentionally could have edited your bank statement for May 2024 to hide the fact your disputed withdrawal from May 23, 2024, could have been successfully credited to your payment method. However, although I could have rejected the complaint based on providing us (repeatedly) with incorrect and misleading/fake documents during the complaint resolution process, I decided to give it one more chance.
Looking forward to hearing confirmation of providing the casino with the requested documents soon.
Redigeret af en Casino Guru admin
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