The player from Finland had made a withdrawal request on 23.1.2024. He hadn't received the funds and the casino hadn't communicated with him about it. After he had submitted his complaint, we had asked for additional information regarding his past transactions, KYC verification, and the games he had played. He had confirmed that he had successfully withdrawn in the past, passed the KYC verification, and had played the game "Wild Chase". We had then invited the casino to share their side of the story. However, before the casino had responded, the player had informed us that he had received his funds. We had confirmed with the player that he had received all his withdrawals, and with his confirmation, we had marked the complaint as 'resolved'.
Spilleren fra Finland havde fremsat en anmodning om tilbagetrækning den 23.1.2024. Han havde ikke modtaget pengene, og kasinoet havde ikke kommunikeret med ham om det. Efter at han havde indsendt sin klage, havde vi bedt om yderligere oplysninger om hans tidligere transaktioner, KYC-bekræftelse og de spil, han havde spillet. Han havde bekræftet, at han havde trukket sig tilbage tidligere, bestået KYC-verifikationen og havde spillet spillet "Wild Chase". Vi havde så inviteret kasinoet til at dele deres side af historien. Men før kasinoet havde svaret, havde spilleren informeret os om, at han havde modtaget sine penge. Vi havde bekræftet med spilleren, at han havde modtaget alle sine udbetalinger, og med hans bekræftelse havde vi markeret klagen som 'løst'.
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