Kære Casino Guru,
Jeg skriver for at indgive en formel klage over en onlinespilplatform for uetisk og potentielt ulovlig adfærd, der har forårsaget mig betydelig økonomisk og følelsesmæssig nød.
Sammenfatning af klage:
Platformen tillod mig at indbetale €4.000 inden for få timer på trods af tydelige tegn på problematisk spiladfærd, hvilket krænker dets ansvar for at beskytte spillernes velvære. Denne uagtsomme adfærd, kombineret med platformens mangel på en hollandsk licens, forværrer problemet yderligere.
Nøglepunkter til bekymring:
Overtrædelse af forpligtelser til ansvarligt spil:
Platformen undlod at gribe ind eller træffe forebyggende foranstaltninger på trods af tydelige tegn på problematisk gambling. Dette er direkte i modstrid med deres vilkår og betingelser, som angiver, at de forbeholder sig retten til at gribe ind for at beskytte spillernes sundhed og velvære.
Ulovlig drift i Holland:
Som bosiddende i Holland har jeg opdaget, at platformen mangler den rette licens til lovligt at tilbyde sine tjenester i denne jurisdiktion. I henhold til hollandsk lov er onlinekasinoer uden en gyldig licens forbudt at acceptere hollandske spillere, hvilket gør deres vilkår og betingelser ugyldige og uhåndhævelige i mit tilfælde.
Anerkendelse af spilproblem uden tilstrækkelig handling:
Efter at have rapporteret mine spilproblemer, ekskluderede platformen mig permanent fra deres tjenester. Denne handling angiver deres anerkendelse af mit spilleproblem, men tager ikke fat på deres ansvar for at beskytte mit velvære tidligere.
Manglende tilbagebetaling på trods af ansvar:
Jeg anmodede om en refusion på €3.400, som repræsenterer den tabte saldo på grund af platformens manglende overholdelse af ansvarlig gambling-praksis og juridisk overholdelse. Min anmodning er blevet afvist uden tilstrækkelig forklaring eller løsning.
Anmodning om løsning:
Jeg anmoder respektfuldt om, at platformen behandler min refusion på €3.400. Jeg mener, at dette er en retfærdig og ansvarlig beslutning i betragtning af deres manglende forebyggelse af skade og deres ulovlige drift i Holland. Min bank blev endda blokeret, fordi jeg lavede så mange transaktioner til dem
Næste trin:
Hvis min anmodning ikke efterkommes, vil jeg eskalere denne sag til alle tilgængelige regulerende organer, herunder:
Kahnawake Gaming Commission (som platformen foreslog).
Relevante juridiske myndigheder i Holland.
Forbrugerbeskyttelsesorganisationer.
Jeg beder venligst Casino Guru om at hjælpe med at formidle dette problem og sikre, at platformen holdes ansvarlig for deres handlinger.
Tak for din tid og støtte. Jeg ser frem til din vejledning til at løse denne sag.
Dear Casino Guru,
I am writing to lodge a formal complaint against an online gambling platform for unethical and potentially unlawful conduct that has caused me significant financial and emotional distress.
Complaint Summary:
The platform allowed me to deposit €4,000 within hours despite clear signs of problematic gambling behavior, violating its responsibility to safeguard player well-being. This negligent behavior, combined with the platform's lack of a Dutch license, further compounds the issue.
Key Points of Concern:
Violation of Responsible Gambling Obligations:
The platform failed to intervene or take preventative measures despite evident signs of problematic gambling. This directly contradicts their Terms and Conditions, which state they reserve the right to intervene to protect player health and well-being.
Unlawful Operation in the Netherlands:
As a resident of the Netherlands, I have discovered that the platform lacks the proper licensing to legally offer its services in this jurisdiction. Under Dutch law, online casinos without a valid license are prohibited from accepting Dutch players, rendering their Terms and Conditions void and unenforceable in my case.
Acknowledgment of Gambling Problem Without Adequate Action:
After reporting my gambling issues, the platform permanently excluded me from their services. This action indicates their acknowledgment of my gambling problem but does not address their responsibility to safeguard my well-being earlier.
Failure to Refund Despite Responsibility:
I requested a refund of €3,400, which represents the balance lost due to the platform’s failure to uphold responsible gambling practices and legal compliance. My request has been denied without adequate explanation or resolution.
Request for Resolution:
I respectfully request that the platform process my refund of €3,400. I believe this is a fair and responsible resolution given their failure to prevent harm and their unlawful operation in the Netherlands. My bank was even blocked because i made so many transactions to them
Next Steps:
If my request is not honored, I will escalate this matter to all available regulatory bodies, including:
The Kahnawake Gaming Commission (as the platform suggested).
Relevant legal authorities in the Netherlands.
Consumer protection organizations.
I kindly ask Casino Guru to assist in mediating this issue and ensuring the platform is held accountable for their actions.
Thank you for your time and support. I look forward to your guidance in resolving this matter.
Automatisk oversættelse: