Jeg lavede 3 separate indbetalinger. Jeg kan ikke huske, hvilken bonus jeg brugte for hver af dem. Jeg var ikke klar over $0,30-reglen, da jeg indbetalte, eller hvor mange penge der var tilbage på min konto. Hvilket betyder, at din bonus stadig er aktiv, hvis du har over $.30, før du indbetaler igen. Det tog dog to uger at komme fra bekræftelse af ID til godkendelse af tilbagetrækning. De vil gerne betale mig $190, selvom min tilgængelige udbetalingssaldo viste $2300. De siger, at jeg havde penge tilbage på min konto, da jeg indsatte ved hjælp af en bonus med maks. udbetaling på $100. Jeg ved ikke, om dette er sandt. Også min kontohistorik viser stadig en saldo på $2.110,33 minus de $190, de giver mig. De siger, at du vil miste noget ud over den maksimale udbetaling af $100. De $2300 var tilgængelige for mig at hæve, så hvorfor skulle jeg tro, at det ikke var godkendt for mig at tage ud. Jeg har allerede taget højde for disse penge, og jeg synes, de burde gøre godt for det for mig. Udbetalingsgrænsen skulle have været reduceret og sagt, at $100 var tilgængelig, og ikke jeg havde forventet $2300 for de sidste to uger. Jeg føler, at de $2300, som jeg havde til rådighed for at hæve, var falsk reklame. Ekstremt skuffet over dette casino. Jeg har vedhæftet et skærmbillede, der viser saldohistorikken på $2.110,33. Hvorfor blev det ikke reduceret til 0, hvis pengene annulleres efter den maksimale $100 tilbagebetaling?
I made 3 separate deposits. I don’t recall which bonus for each one I used. I was not aware of the $.30 rule when I deposited or how much money was left in my account. Which means that your bonus is still active if you have over $.30 before depositing again. However it took two weeks to get from verifying ID to approving withdrawal. They want to pay me $190 even though my available withdrawal balance was showing $2300. They say I had money left in my account when I deposited using a bonus with max withdrawal of $100. I do not know if this is true. Also my account history is still showing a balance of $2,110.33 minus the $190 they are giving me. They are saying you will lose anything over the $100 max withdrawal. The $2300 was available to me to withdraw so why would I think it wasn’t cleared for me to take out. I already have this money accounted for and I think they should make good on this for me. The withdrawal limit should have been reduced and said $100 available and not me expecting the $2300 for last two weeks. I feel the $2300 available to me to withdraw was false advertising. Extremely disappointed in this casino. I have attached a screenshot showing the balance history of $2,110.33. Why wasn’t it reduced to 0 if the money is cancelled after the max $100 withdrawl?
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