Det har været ekstremt svært at bekræfte min konto. Jeg forstår, at det er af sikkerhedsmæssige årsager, men min situation har været meget frustrerende. Jeg har indsendt alle dokumenter, som kasinoet oplyser er et godkendt dokument til bekræftelse af min identitet og adresse. Inden for en uge har jeg indsendt flere dokumenter, min konto ville blive bekræftet, og så finder jeg ud af, at de trak deres bekræftelse tilbage til afventende. Jeg havde kontaktet live chat om denne bekymring, og jeg havde modtaget uhøflig service. Jeg er en meget tålmodig person og går næsten sjældent så langt som til at indgive en offentlig klage. Gennem hele denne proces har jeg fået min konto verificeret næsten en håndfuld gange, og så er den vendt tilbage til afventende. Jeg har sendt en e-mail, som hjemmesiden har leveret til klager. Jeg havde modtaget et automatisk svar om, at for at sikre, at klageprocessen er sikret, skal jeg bekræfte min konto.
Jeg ville absolut elske at bekræfte min konto. Jeg er usikker på, hvilke andre dokumenter jeg skal levere på dette tidspunkt. De dokumenter, jeg har leveret, er blevet accepteret af adskillige andre casinosider.
Jeg vil med sikkerhed advare alle, der overvejer at prøve dette casino.
Verifying my account has been extremely difficult. I understand that it's for security reasons, but my situation has been very frustrating. I have submitted all documents the casino states is an approved document for verifying my identity and address. Within a week I have submitted multiple documents, my account would be verified and then I find out that they rescinded their verification back to pending. I had reached out to live chat about this concern and I had received rude service. I am a very patient person and almost rarely go as far as to make a public complaint. Through out this whole process I have had my account verified almost a handful of times and then it be reverted back to pending. I have sent an email that the website has provided for complaints. I had received an automatic response that in order to ensure that the complaint process is secured, I need to verify my account.
I would absolutely love to verify my account. I'm unsure what other documents I should provide at this point. The documents I've provided have been accepted by numerous other casino sites.
I would safely caution anyone who is considering trying out this casino.
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