Hej,
Casino deaktiverede min konto uden at nævne en grund.
Jeg begyndte at spille i Winstoria siden april 2024 og fik min gevinst i begyndelsen af maj. Siden da har jeg forsøgt at bekræfte min konto. Jeg blev bedt om at sende et sæt dokumenter. Jeg leverede alle dokumenter, men min selfie blev afvist, og jeg blev bedt om at sende en ny. Jeg forberedte ny selfie og den 13.06. da jeg forsøgte at logge ind på min konto for at uploade selfie på profilen, kom der en note om, at kontoen var deaktiveret. Derefter sendte jeg e-mail til KYC-afdelingen, vedhæftede selfies og spurgte om årsagen til at blokere min konto, men jeg har ikke fået noget svar endnu. Jeg har også sendt e-mail til support, men intet svar.
Hello,
Casino disabled my account without naming a reason.
I started playing in Winstoria since April 2024 and got my winning at the beginning of May. Since then I am trying to verify my account. I was asked to send a set of documents. I provided all documents but my selfie was rejected and I was asked to send new one. I prepared new selfie and on 13.06. when I tried to login to my account in order to upload selfie on the profile there appeared a note that account was disabled. After that I sent email to KYC department, attached selfies and asked the reason of blocking my account but I haven't got any reply yet. I sent email to support as well but no response.
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