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For weeks, I have been trying to make a withdrawal and they always find some reason not to pay. They constantly ask for my CPF number and I tell them that the input field is not accessible. They said they would send me an email, and I'm still waiting. They clearly don't pay.

Faz semanas que eu estou tentando realizar o saque e eles sempre acham algum motivo para não pagar, sempre pedem o para digitar o CPF e digo que a área de digitar não está acessível, falaram que iriam mandar um e-mail estou esperando, eles não pagam pelo visto

Hello renatooalice,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wintopia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Why don't you simply send them your CPF by e-mail? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying since the 8th of this month, I asked if I would like to send the CPF document by email, they told me it wouldn't be necessary, they asked me again to withdraw by bank transfer, I requested it today and spoke to support today

Estou tentando desde o dia 8 deste mês, eu perguntei se gostaria de enviar o documento CPF por email me disseram que não seria nescessário, pediram novamente para eu fazer o saque transferência bancária, solicitei hoje e conversei com o suporte hoje mesmo

Hello renatooalice,

As withdrawals may take up to 14 days, I would recommend to wait until next week for the money to arrive. Please let us know if it would take longer so we can try to intervene.

Dear renatooalice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.