Jeg har spillet med X7 casino i et par måneder nu og indbetalt over €2600 Euro, i løbet af den tid har jeg haft to gevinster, hvoraf jeg ventede på, at mine KYC-dokumenter blev indsendt og godkendt.
Så snart jeg havde afsluttet KYC, kontaktede kasinoet mig for at fortælle mig, at jeg var blevet bekræftet, og kort efter sendte jeg mig en e-mail om, at de annullerede mine gevinster-
"Hej Susan!
Tak fordi du tog fat. Jeg forstår dine bekymringer, og jeg vil gerne give klarhed vedrørende den handling, du har truffet i forbindelse med din tilbagetrækning.
I henhold til vores økonomiteams undersøgelse viste det sig, at dit gameplay var forbundet med strategi-bandemønstre, hvilket er en overtrædelse af vores vilkår og betingelser. Selvom jeg forstår, at denne situation kan være frustrerende, tjener dette som en sidste advarsel fra kasinoet. Hvis lignende aktivitet opdages i fremtiden, kan din konto blive permanent blokeret.
Desværre kan gevinster knyttet til et sådant spil ikke returneres, og tab kan ikke refunderes under disse omstændigheder, men vi justerer din saldo i din oprindelige indbetaling.
Vi tager fair play seriøst for at sikre en sikker og fornøjelig oplevelse for alle spillere. Hvis du ønsker yderligere afklaring, er du velkommen til at henvise til de vilkår og betingelser, der blev aftalt under kontoregistreringen.
Hav en dag, du fortjener!
Med venlig hilsen
X7 Casino"
Jeg ved ikke engang, hvad en strategibande er? Heller ikke hvordan mig gambling forholder sig til en bande? Det efterlod mig meget forvirret og ked af det og påvirker mit mentale helbred. Jeg troede, de var et godt kasino. Jeg indbetaler altid omkring det samme beløb og spiller på det samme spil "pengevogn 2", da det er min favorit.
Hjælp mig venligst med at få de penge tilbage, som x7 casino uretmæssigt har taget fra mig
I have been playing with X7 casino for a few months now depositing over €2600 Euros, during that time I have had two wins of which I was waiting for my KYC documents to be submitted and approved.
As soon as I had finished the KYC the casino contacted me to tell me I had been verified and shortly after sent me an email saying that they were cancelling my winnings-
"Hello Susan!
Thank you for reaching out. I understand your concerns, and I’d like to provide clarity regarding the action taken on your withdrawal.
As per our finance team’s investigation, your gameplay was found to be associated with strategy gang patterns, which is a violation of our terms and conditions. While I understand this situation may be frustrating, this serves as a final warning from the casino. If similar activity is detected in the future, your account may be permanently blocked.
Unfortunately, winnings tied to such gameplay cannot be returned, and losses are not refundable under these circumstances, however we adjust your balance in your initial deposit made.
We take fair play seriously to ensure a safe and enjoyable experience for all players. If you’d like further clarification, feel free to refer to the terms and conditions agreed upon during account registration.
Have a day that you deserve!
Regards,
X7 Casino"
I dont even know what a strategy gang is? Nor how me gambling relates to a gang? Its left me very confused and upset and is effecting my mental health. I thought they were a good casino. I always deposit around the same amount and play on the same game "money cart 2" as it is my favourite.
Please help me get back the money that x7 casino has wrongfully taken away from me
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