Hej
Siden den 8. august har jeg forsøgt at få trukket penge fra X7 Casino.
Før dette var de meget hurtige til at betale mine hævninger, normalt inden for en uge. Så jeg fortsatte med at spille og opbyggede udbetalinger til et beløb på $4892. Jeg indså så, at de ikke blev betalt som normalt, så jeg har kontaktet dem nu omkring 10 gange angående dette.
Indtil videre har jeg fået at vide gentagne gange "de bliver behandlet, det relevante team undersøger dem, vi har sendt en opfølgning og venter på et svar". Igen og igen.... Det er meget tydeligt, at de bliver forsinket.
Jeg har åbnet en klage til Kahnawake Gaming Commission, som de har licens til og venter på, at undersøgelsen sker.
Jeg vil bare hæve mine gevinster.... Jeg har tjekket deres vilkår mange gange for at sikre, at jeg ikke har overtrådt nogen. Mit gamplay har været konsekvent siden før, hvor mine udbetalinger blev betalt indtil nu, hvor de ikke er. Intet har ændret sig, undtagen at de ikke betaler mig!
Jeg har gemt udskrifter af live chat, der fortæller mig det samme, jeg har e-mails med en lignende besked og min gemte klage til spillekommissionen. Jeg har også gemt deres vilkår og betingelser og alle forbudte spil, der var på stedet på datoen for mine udbetalinger. Enhver hjælp ville blive værdsat her
Hello
Since the 8th August I have been trying to get funds withdrawn from X7 Casino.
Prior to this they were very quick to pay my withdrawals, usually within the week. So I continued to play and built up withdrawals to the amount of $4892. I then realised they weren't being paid as usual so I have contacted them now about 10 times regarding this.
So far I get told repeatedly "they're being processed, the relevant team is looking into them, we have sent a follow up and waiting for a response". Over and over again.... Its very clear they are being delayed.
I have opened a complaint with the Kahnawake Gaming Commission with whom they are licensed and waiting for that investigation to happen.
I just want to withdraw my winnings.... I have checked their terms many times to ensure I haven't breached any. My gamplay has been consistent since before when my withdrawals were paid up until now where they aren't being. Nothing has changed except them not paying me!
I have saved transcripts of live chat telling me the same thing, I have emails with a similar message and my saved complaint to the gaming commission. I have their terms and conditions saved and all banned games that were on site at the date of my withdrawals also. Any help would be appreciated here
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