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Since Saturday I am claiming 17 euros that I have in the ghost nigh slot with real money for depositing .. the game closed but my 17 euros won were not credited to my account .. I sent an email to which they did not answer but with forwarding my same email I spoke to the agent in chat and I made sure that the problem would be solved on Monday, we are Tuesday nobody has contacted AND OF COURSE THE MONEY IS NOT IN MY ACCOUNT

Desde el sabado estoy reclamando 17 euros que hane en la slot ghost nigh con dinero real por depositar..el juego se cerrò pero mis 17 euros ganados no se abonaron en mi cuenta..mande email al que no contestan sino con reenviandome mi mismo email hable con agente en chat y me aseguro que el lunes se solucionaria el problema estamos a martes nadie se ha puesto en contacto Y POR SUPUESTO EL DINERO NO ESTA EN MI CUENTA

Dear Ainhoa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I do not know how to make screenshots ... I can tell you that it was the early hours of Saturday at 1:15 and 1:30 in the morning. The game was ghost nigt. I tell you he gave me spins in one of the plays and I won 17 euros in those spins the game closed and I could not reopen it, put in contact error 1422 or something like that ... on Monday I tried to return to open the game and this time I leave but as if I started again 1 game nor a trace of my prize

No se hacer pantallazos..te puedo decir que fué la madrugada del sabado sobre la 1 y 15 1 y 30 de la mañana. El juego era ghost nigt.te digo me dio giros en uma de las jugadas y gane17 euros en esos giros el juego se cerro y ya no pude volver a abrirlo ponia pongase en contacto error 1422 o algo asi...el lunes intente vol er a abrir el juego y esta vez me dejo pero como si empezara de nuevo 1 partida ni rastro de mi premio

Are you able to locate your game history and forward it to me? Please understand without any supporting evidence it would be very difficult to confront the casino. 

Dear Ainhoa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It's solved thanks

Esta solucionado gracias

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Ainhoa, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru