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I earned $730 dollars I completed the Id verification process I tried to withdrawal and they told me I have to make a verification deposit of $10 they literally took all $730 and left me with $50 In My Account I contacted The Costumer Support And they Have Not helped at All They Keep Saying My Maximum Cash out For A promotion is $50 They Scammed Me

Dear laayford,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with a free bonus?
• If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):

Common Free Spin Coupon Rules

Unless otherwise stipulated in the promotion, the Player may withdraw the sum of $/€/AUD50 and a maximum of $/€ 50.

The Player is obliged to wager 30x the value of the free spin winnings.

The Player understands that the Casino will clear the excess funds automatically from the User Account after the Player is paid the maximum withdrawal amount.

Please be aware that it is standard practice to have a maximum cashout rule applied to any promotional offer, particularly in the case of a free bonus.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Dear laayford,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I constantly reached out to the support team who was no help This whole thing is a Scam I read The Terms Before I used the pronation and all it said was I had to wager 30x I did that and YALL took all the money that I earned .

I do apologize but you haven't answered any of my questions.

• Did you generate your winnings through a free bonus entirely?
• If you've redeemed any promotional offer, kindly specify the details, such as its name, or provide a specific link when responding.

Thank you very much.

Dear laayford,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.