Kære Superfly52,
Mange tak for din klage. Jeg er ked af at høre om dit problem. Vi mener, at kasinoet bør håndhæve begrænsede spil på softwareniveau eller i det mindste give spillere en advarsel, når de forsøger at få adgang til sådanne spil. Tillad mig at stille dig et par spørgsmål, så jeg kan forstå hele situationen.
- Kan du forklare, hvilken bonus du spillede med? Hvis det er muligt, bedes du poste her et link eller en kampagnekode, som du brugte til at aktivere tilbuddet.
- Forstår jeg rigtigt, at du ikke var i stand til at placere nogen væddemål på videopokerspillet?
Derudover bedes du videresende al relevant kommunikation mellem dig og casinoet til kristina.s@casino.guru . Alternativt kan du poste det her.
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd mange tak for dit svar.
Venlig hilsen,
Kristina
Dear Superfly52,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We believe that the casino should enforce restricted games on the software level or at least give players a warning when they try to access such games. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you played with? If possible, please post here a link or promo code you used to activate the offer.
- Do I understand correctly that you weren't able to place any bets on the video poker game?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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