Kære dig198080,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om det problem, du oplever. Tillad mig at stille dig et par spørgsmål for at afklare din situation.
Kan du sende mig det nøjagtige link eller et skærmbillede af den bonus, du aktiverede og spillede med?
Fik du afsluttet indsatskravene, før du anmodede om din udbetaling?
Var spins en del af denne indbetalingsbonus, eller var de en separat bonus?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Venlig hilsen
Veronika
Dear theone198080,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the exact link or a screenshot of the bonus you activated and played with?
Did you finish the wagering requirements before you requested your withdrawal?
Were the spins a part of this deposit bonus, or were they a separate bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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