Hej santibianchina,
Mange tak for din klage, og jeg er virkelig ked af at høre om dit problem med ZAR Casino. Tillad mig at stille dig et par spørgsmål mere, før vi går videre.
Kan du oplyse, om din konto allerede er verificeret, og hvis ja, siden hvornår præcist? Har du allerede modtaget betalingen på R250 fra kasinoet? Hvornår har du sidst talt med kasinoet, og hvad handlede det om?
Bemærk venligst, at de fleste bonusser har maksimale gevinstgrænser, som du kan finde i casinoets vilkår: https://www.zarcasino.co.za/terms-and-conditions
Den anbefalede tidsramme fra enhver tilbagetrækning er også 14 dage.
Ser frem til dit svar.
Med venlig hilsen
Nick
Hello santibianchina,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZAR Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you receive the payment of R250 from the casino already? When was the last time you spoke to the casino and what was it about?
Please note that most bonuses have maximum win limits which you can find within the casino terms: https://www.zarcasino.co.za/terms-and-conditions
Also the recommended time frame from any withdrawal is 14 days.
Looking forward to your answer.
Regards,
Nick
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