Lad mig venligst forklare dig det en gang til. Jeg vil holde mig til transaktionshistorikken for din casinokonto, som casinoet har leveret.
Din sidste indbetaling blev foretaget den 11. marts 2022 (med en bonus). Den blev tabt ved at spille.
Senere, selvom du var i stand til at opfylde omsætningskravene for en anden bonus, blev denne bonus givet til dig af casinoet uden at foretage nogen indbetaling i mellemtiden, og casinoets regler for bonusser er klare i denne sag.
Det betyder, at dine gevinster kun blev opnået fra en af de gratis pengebonusser, du fik. Jeg kan se, at du brugte 4 andre bonusser, før du opfyldte omsætningskravene for en af bonusserne og anmoder om en udbetaling. Denne udbetaling blev foretaget med dine gevinster, der blev opnået med en bonus, uden at foretage en indbetaling tidligere. Derfor var du ikke berettiget til de gevinster, du vandt fra denne bonus (gratis penge - Bonusspil). Kasinoet handlede inden for sine vilkår og betingelser for sine bonustilbud, og det var i sin goodwill, det betalte dig R250. Vi taler om gratis bonuspenge, ikke rigtige penge.
Efter at have gennemgået alle tilgængelige oplysninger og data og det faktum, at du allerede har modtaget R250, anser vi denne klage for løst.
Da problemet er blevet løst, markerer vi nu din klage som 'løst' i vores system. Selvom jeg oprigtigt håber, at det ikke vil ske, så tøv ikke med at kontakte os i fremtiden, hvis du støder på problemer med dette eller ethvert andet casino. Vi er her for at hjælpe.
Tak, ZAR Casino Team, for at give information og for dit samarbejde.
Med venlig hilsen,
Branislav, Casino.guru
Let me please explain it to you one more time. I will stick to the transaction history of your casino account provided by the casino.
Your last deposit was made on the 11th of March 2022 (with a bonus). It was lost by playing.
Later, although you were able to meet the wagering requirements for another bonus, this bonus was given to you by the casino without making any deposit in the meantime, and the casino's rules for bonuses are clear in this matter.
It means that your winnings were obtained only from one of the free money bonuses you were given. I see you used 4 other bonuses before you met the wagering requirements for one of the bonuses and request a withdrawal. This withdrawal was made with your winnings that were obtained with a bonus, without making a deposit earlier. Therefore, you were not entitled to the winnings you won from this bonus (free money - Bonus Game). The casino acted within its terms and conditions for its bonus offers and it was in its goodwill it paid you R250. We are talking about free bonus money, not real money.
After reviewing all available information and data and the fact you have already received R250, we consider this complaint resolved.
As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Thank you, ZAR Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.guru
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