ZigZag777 Casino - Spillerens tilbagetrækning er blevet forsinket.

I am waiting from 2nd december on my withdrawl 400 euro.

Every time on the chat agents gave me answers like this : "I cannot tell you the accurate time of withdrawal, but I want to assure you that the funds will be withdrawn obligatorily."

It is 1,5 month right now!!

I never was waiting on the money thats long. Never!

My account was veryficated before and the money all the time is pending. What can I do? Do you can help me?

Dear domra90,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please advise whether this was your first withdrawal attempt? Which payment method to withdraw your winnings have you opted for? Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good morning. There is no additional communication because they were always told me on the chat that my case is moved to financial department and my money will be sended ASAP.

This is my first withdrawl atempt I had account there for more than 2 years.

I made withdrawl via bitcoin, I didn``t used any bonus I was useing only my money. They confirmed veryfication of my bitcoin adres

Thank you very much domra90 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello domra90,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite ZigZag777 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear ZigZag777 Casino team, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

Dear domra90,

Don't worry, your request is in the queue for processing.

The Finance department will make the payment as soon as possible. We apologize for the delays.

Best Regards,

ZigZag777.

Dear ZigZag777 Casino,

Could you please specify, what is the approximate time frame to completely process the player's withdrawal and what exactly does "request is in the queue for processing" mean? Processing commonly means an investigation of the player's account and identity, and this does not have to mean a withdrawal will be really processed.

Can you share with us the information, whether the player's withdrawal is fully approved?

51 days right now and support say again "dont worry".

I dont know maybe they are thinking that it is funny. Never has seen something like this before and I hope I will never see anything like this in future.. Just waiting on my money which I really need

We would like to ask ZigZag777 Casino to reply to this complaint, especially to my previous post. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear domra90,

If anything changed since your last post sharing, please let us know about an update.

Meanwhile, the player provided us with the following information via email:

"Good morning. I am writeing in this case : https://casino.guru/zigzag777-casino-player-s-withdrawal-has-been-delayed-5

But I had a problem to add new post.

After 58 days of waiting they still didnt pay me my money...

I think that i will never get it

Greetings"

Dear DOMRA90,

We still have delays in processing transactions to crypto wallets as this is the only payment method for withdrawing funds to players from certain countries.

I have contacted the Financial department manager and have been told that they will process the withdrawal request the next week.

We apologize for the delays and inconvenience caused.

Thank you for your patience in the matter.

Best Regards,

ZigZag777.

Hello, domra90,

At this point, it should only be a matter of time before you receive your payment.

According to the casino, the payment will be fully processed next week. I am setting the timer until the end of next week (Friday) and I will wait for your update. Let us know please if there is any progress.

We are looking forward to your reply.

We will see. It is 64 days of waiting right now. They were always say I will get my money ASAP on the chat, so next week ... I will update it at friday or weekend, hope I will get money till this day

Dear domra90,

The withdrawal request has been processed by the finance department. We sincerely apologize for the delays.

Best Regards,

ZigZag777.

Greetings all,

Thank you very much, ZigZag777 Casino Team, for providing the update.

Dear domra90,

Was your issue resolved? Can you please confirm that you have already received your payment?

Dear domra90,

Have you received your payment? Can you please confirm that your issue was resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Greetings all,

We were provided with the information from the player via email:

"Sorry for delay but I can confrim that I get my withdrawl from zigzag. Thanks for help"

Thank you, domra90, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, ZigZag777 Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru