ZotaBet Casino - Spilleren anmoder om en refusion.

Hello,

would like to get my money back. Told them I'm registered with OASIS and got no response. After that I made the deposit, because only "Have a nice day" was written at the end.

Thanks

Hallo,

würde gerne mein Geld zurückbekommen. Habe ihnen gesagt das ich in OASIS registriert bin und habe daraufhin keine Antwort bekommen. Danach habe ich erst die Einzahlung getätigt, da nur noch "Have a nice day" geschrieben wurde am Ende.

Danke

Hello keejan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZotaBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit into the casino and how much is your current balance there? When was the last time you spoke to the casino and what was it about?

As you might know OASIS is related to casino with German license only and as the casino has Curacao license, you are not eligible for any refund.

Looking forward to your answer.

Regards,

Nick

My account is partially verified. Out of balance and deposited 100. I instructed the casino to gamble before depositing. It was about my addiction in the last conversation and they ignored it.

Mein Konto ist teils verifiziert. Kein Guthaben mehr und habe 100 eingezahlt. Ich habe das Casino auf die spielsucht angewiesen, vor der Einzahlung. Es ging um meine Sucht im letzten Gespräch und sie haben es ignoriert.

So, added, I won €103 in sports betting WITH NO BONUS. Had to verify myself etc, quite normal. Then I wanted to pay out and it was canceled again because I still had to wager €169 bonus. Means because of this message I have placed further bets. After that I was told that I no longer have to implement it, it's funny. Then I asked nicely if at least the bets could be canceled but no, of course not. Because of this I lost my money because they lied to me. If I don't get my money back, I don't know what will. Took screenshots of everything

So, hinzugefügt, habe Sportwetten 103€ gewonnen, OHNE BONUS. Musste mich verifizieren etc, ganz normal. Dann wollte ich auszahlen und es wurde wieder storniert, da ich noch 169€ Bonus umsetzten musste. Heißt aufgrund dieser Nachricht habe ich weitere Wetten gesetzt. Danach wurde mir gesagt das ich doch nicht mehr umsetzen muss, schon lustig. Dann habe ich nett gefragt ob dann wenigstens die Wetten storniert werden können aber nein natürlich nicht. Aufgrunddessen habe ich mein Geld verloren, weil die mich angelogen haben. Wenn ich da mein Geld nicht zurückbekomme weiß ich auch nicht. Habe Screenshots von allem gemacht

Hello keejan,

Based on all the information provided there is basically no reason why should the casino refund you anything. You deposited, played some bets and in order to withdraw your balance you had to verify your account and wager your deposited amount 3 times.

That is a completely common procedure in almost every single online casino.

Is there anything else we can assist you with?

It's a shame you don't even read through what I have to say. Didn't have a bonus, was told I still have to wager something, although that's not true. There was also in the screenshot that I "may" take off. But just close the complaint because you don't want to help anyway 🙂

Es ist sehr schade, das sie sich nicht mal durch lesen was ich zu sagen habe. Hatte keinen Bonus, mir wurde gesagt ich muss noch etwas umsetzten, obwohl dies nicht der Wahrheit entspricht. Dort stand auch im Screenshot das ich abheben "darf". Aber schließen sie die Beschwerde einfach weil sie ja sowieso nicht helfen wollen 🙂

I will be more than happy to hear where did I mention any bonus in my last post if you claim that I do not read your posts.

Having to wager an amount three times? I don't think I have to explain that to you now 🙂 You wrote that I had to verify my account and set my balance three times. Without a bonus, I can do whatever I want with my money, I don't have to bet three times. Was picked up again nicely but these providers are allowed to do anything with their victims anyway.

Einen Betrag dreimal setzen zu müssen? Ich glaube das muss ich dir jetzt nicht aufklären 🙂 Du hast geschrieben das ich mein Konto verifizieren und mein Guthaben dreimal setzen musste. Ohne Bonus kann ich mit meinem Geld machen was ich will, da muss ich keine dreimal setzen. Wurde mal wieder schön hochgenommen aber diese Anbieter dürfen ja eh alles machen mit ihren Opfern.

Hello keejan,

Please be sure to always read the terms and conditions before you register into any online casino as it might prevent such situations in the future (https://www.zotabet.com/terms-and-conditions - kindly refer to term 10.)

"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino"

Is there anything else I could assist you with?

Wow how cool. It's totally fair 🤣 They can really do anything with us

Boah wie cool. Ist ja voll fair 🤣 Die dürfen ja echt alles mit uns machen

Hello keejan,

I'm sorry if it seems to be unfair but this is a very common rule in many online casinos. This rule prevents players from money laundering (players who just deposit and want to withdraw right after in order to "clean dirty money").

I believe that it is not the case most of the time but it still applies to every single player who accepts the terms and conditions while registering.

The complaint will be closed if there isn't anything else I could assist you with.

Dear keejan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.