Kære djak1987,
Jeg var i kontakt med kasinorepræsentanten uden for tråden.
Da du befinder dig i Rusland, og der i øjeblikket er mange restriktioner og sanktioner påført mod dit bopælsland, er det desværre ikke muligt at foretage en tilbagetrækning. Selvom casinoet forsøgte at finde en løsning, er det ude af dets kontrol, og det afhænger snarere af processerne hos casinoets 3. parts betalingsudbydere/processorer, som ikke er i stand til at behandle din udbetaling.
Du nævnte, at du forsynede casinoet med din e-wallet - fra hvilket land oprettede du denne e-wallet, og hvordan (med hvilke dokumenter) bekræftede du dig selv der?
Bemærk venligst, at ifølge e-mailen fra casinoet, som du delte tidligere, bad de dig om en betalingsmetode registreret uden for Rusland med EUR som valuta. Det betyder, at du enten vil registrere en ny e-wallet, mens du er i et andet land, eller bruge en VPN til at skjule din nuværende placering. Men under alle omstændigheder vil du blive bedt om at verificere dig selv, hvilket ikke ville være særlig nyttigt, da du (som jeg antager) kun har russiske dokumenter. Derfor ville det sandsynligvis heller ikke give mening.
Hvis du ikke har en betalingsmetode, der blev anmodet om af casinoet, er jeg bange for, at der ikke er noget, vi eller casinoet kan gøre for dig. Heldigvis er det omstridte beløb ikke så højt, så du ville ikke efterlade meget på din casinokonto. Jeg vil dog kraftigt anbefale dig at vente, indtil casinoet informerer dig om en alternativ løsning, eller at dets betalingsudbyder/processor frigiver begrænsningerne. Men det er der overhovedet ingen tidsramme for.
Dear djak1987,
I was in contact with the casino representative outside of the thread.
Unfortunately, since you are located in Russia, and currently, there are many restrictions and sanctions applied against your country of residence, it is not possible to make a withdrawal. Although the casino tried to find a solution, it is out of its control, and it rather depends on the processes of the casino's 3rd party payment providers/processors, which are not able to process your withdrawal.
You mentioned that you provided the casino with your e-wallet - from which country did you create this e-wallet, and how (with which documents) did you verify yourself there?
Please note that according to the email from the casino that you shared earlier, they asked you for a payment method registered outside of Russia with EUR as currency. It means you would either register a new e-wallet while you are in a different country or use a VPN to hide your current location. However, in any case, you would be requested to verify yourself, which would not be very helpful since (as I assume) you have only Russian documents. Therefore, it would likely not make sense as well.
If you do not have a payment method that was requested by the casino, I am afraid there is nothing we or the casino can do for you. Fortunately, the disputed amount is not so high, so you would not leave much in your casino account. However, I would strongly recommend you wait until the casino informs you about an alternative solution or that its payment provider/processor releases the restrictions. But there is no time frame for that at all.
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