1Bet Casino - Spillerens tilbagetrækning er forsinket.

Hello,

My issue is solely related to sports betting. I opened my account after completing all the necessary verifications (ID card and face photo). I started playing and eventually won €6000.

I made an initial withdrawal request of €326 via bank transfer. They asked for my IBAN; this was on December 2, 2024, and I still haven’t received anything.

I'm worried because I'm realizing that the live chats are fake, with responses from automated bots. Everywhere I look, I see only negative reviews.

Furthermore, I noticed that extra non-EU fees were deducted from my account for deposits.

I want to withdraw the entire €6000 and put an end to this.

Buongiorno,

il mio problema riguarda solo ed esclusivamente scommesse sportive,ho aperto il conto facendo tutte le verifiche del caso (carta di identità e foto viso),ho iniziato a giocare fino a quando non sono arrivato a una vincita di 6000€.

ho fatto una prima richiesta di prelievo di 326€ tramite trasfert bank,mi hanno chiesto IBAN,questo il giorno 02-12-2024 ad oggi non ho ricevuto nulla.

sono preoccupato perché mi sto rendendo conto che le live chat sono false,risposte automatiche di robot,in giro vedo solo recensioni negative.

inoltre ho notato che per i depositi mi sono state tolte dal conto commissioni extra ue.

voglio prelevare tutti i 6000€ e chiudere la storia.

Dear christianzurolo74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear christianzurolo74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.