1Red Casino - Spillerens indskud ser ud til at være tabt.

Hello, I gambled there overnight on April 29 and paid almost 700. A deposit of 50 euros was booked from my account but not credited to 1red. I contacted support and got a vip status there.

They said I had to wait 5 working days for the money to come to my account by itself. When that wasn't the case, all the documents were submitted several times, such as bank statements etc. Several times even. It really wasn't easy for me. It is now being clarified with the payment provider. Asked once a week, it was always waiting for an update. Now, after 6 weeks, I naturally asked again what was going on...

They act as if I hadn't submitted any documents yet and are already requesting everything again. What I've submitted there about 10 times now.

I feel pretty fooled by them. It's about the deposit after the 100 euro deposit of 50 euros. 1red says it failed.

Hallo habe am 29.4 über nacht dort gezockt und knapp 700 eingezahlt.eine einzahlung von 50 euro wurde mir vom konto gebucht aber nicht bei 1red gutgeschrieben.habe mich beim support gemeldet habe dort einen vip status.

Die meinten 5 werktage warten dad geld müsste von allein auf mein konto kommen.als das nicht der fall war alle unterlagen mehrmals eingereicht wie bankauszug etc.mehrmals sogar.haben es einen wirklich nicht einfach gemacht.dann hies es am 10.5. Es wird nun mit dem zahlungsanbieter geklärt.wöchentlich 1 mal nachgefragt hies jedesmal warten auf update.nun nach 6 wochen fragte ich natürlich erneut was nun sei...

Da tun die so als ob ich noch gar keine unterlagen eingereicht hätte und fordern schon wieder alles neu an.was ich nun zum ka 10 mal dort eingereicht habe.

Komme mir ziemlich verarscht von denen vor.es geht um die einzahlung nach der 100euro einzahlung von 50 euro.steht bei 1red als fehlgeschlagen.

Dear kokatroll,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Red Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if the recipient indicated on the bank statement is the casino itself? Do I understand correctly that you attempted multiple deposits of 50€ in short succession and the amount was subtracted only once from your bank account? Which payment method did you use in order to deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, yes, I paid in several times in a row. With my visa card. 3 attempts in a row are failed at 1red, of which 1 was deducted from my account.

Hallo ja habe mehrmals hintereinander eingezahlt.mit meiner visa karte.3 versuche hintereinander stehen bei 1red als fehlgeschlagen wovon 1 jedoch meinem konto abgezogen wurde.

Did you contact your bank about the issue?

Could you please forward the most recent communication between you and the casino to my email at tomas@casino.guru?

Thanks in advance for your message.

Dear kokatroll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.