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Been trying to withdraw money that I won on there casino keep cancelling all of my withdrawals very very poor the staff constantly lie and say everything will be okay but then they just cancel for no reason my account is fully verified. Then they tell you to change withdrawal options then you do that and the same thing happens

Dear Swain1005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Which payment methods have you already tried? Which payment method did you deposit with?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes made a withdrawal before of 400 pound and since then they keep cancelling it constantly bank transfer then they tell me to use ewallet and the same thing happens there was some bonus money but they said I've wageerd that so I can withdraw

Thank you for your reply, Swain1005. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method to withdraw your winnings did you use in the past?

Dear Swain1005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.