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I am a legal customer of 1win 6319631 , i deposited a lot of money, after winning $11000 USD dollars in monopoly casino games they immediately blocked my account and asking for identity documents, I have send my documents and documents verified but they not unlock my account and not refund my account balance.

, so i chat them, they asked to provide some documents that i provided without problem, but since my account is closed  and still no refund.

1win casino is scam casino.

1win account id 6319631

they blocked my account ,

They are now saying that my account is blocked and can not be restored , they locked my account without any proof, i don’t have any other account in 1win casino ,

Please note that i have 11000 USD dollars in my gaming id.

I bet on casinos like monopoly, crash , poker and others live casino games,

I don’t use any kind of bonus.

Dear Okay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account?
• Have you had any successful withdrawals from this casino in the past?
• To the best of your knowledge, is there a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? 
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Sir thanks for response.

• I'm create account in 1win casino in July 2023 ,

• yes I have done many successful withdrawals in past low amount.

• no sir no one join from same IP, in my area only I am using 1win casino so there's no chance.

• i have only 1 account.

• sir 1win casino not responding to my emails, I have forwarded my recent email ,

• my account is blocked on 25/09/2023,

You can help me please and forward my complaint

Hyy I'm forward my email from 1win they not responding to me,

Please help me and refund my balance to me,

Please forward my complaint

Hi Okay,

• Could you please forward the documents that you submitted for account verification to petronela.k@casino.guru as well?
• Do I understand correctly that your previous withdrawals have been successfully processed in the past?

Thank you.

What documents sir my account is already verified,I am done many withdrawal before, but they said blocked my account saying I'm not follow there 9.7 rules

Hi Okay,

I have checked the general terms and conditions and this is what I found (here):

9.7. If the bet participant commits cheating against the betting company (multi-account, use of betting automation software, playing on arbitrage situations, if the game account is not used for betting, abuse of loyalty programs, etc.), the betting company reserves the right to suppress such cheating by canceling bets and closing the game account of the bet participant.

If your account was verified successfully in the past, could you please forward any confirmation to petronela.k@casino.guru?

Thank you very much.

Sir 1win are doing froud with me saying i have multiple accounts.

If I have multi account then i have never use there bonus , my verified account is blocked so I'm create new account but I'm never use 1win bonus and don't take any advantage,

I want my verified account balance.

Kindly close this complaint my problem is solved

Good afternoon.

The player files a duplicate complaint.

Here is the original case: https://kazinoazov.net/1win-casino-akkaunt-igroka-zablokirovan

Best regards, 1win team.

Добрый день.

Игрок подает дублируюущую жалобу.

Вот изначальное дело: https://kazinoazov.net/1win-casino-akkaunt-igroka-zablokirovan

С уважением, команда 1win.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Okay, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru